Unit SHC21 promote communication in health and social care or children's and yyoung people's settings.
1.1 Identify the different reasons people communicate.
To gain and to share information,
To express feelings, needs and experiences,
To organise and to plan.
1.2 Give an explanation of how communication affects relationships in the work setting. Communication plays a major part in our everyday life, if we did not communicate with each other we could not learn, develop relationships or even progress and it is very important to make sure that the best provision is created for all. Different methods can be used as a way of communicating but the way we express it can have different effects on the children, parents and staff that we work with. When communicating with children it is important to give them your full attention as this encourages them to express how their feeling and to explore by asking questions because if by any chance you become distracted while communicating to a child by turning the other way while their are speakingthey may feel that what they are trying to say or ask you may be unimportant to you and this may cause the child to lack in confidence when speaking to another adult or child and may become reluctant in expressing themselves or asking questions. Adults can also demonstrate a good use of language and encourage children to express themselves and become confident in themselves by showing them that you are actively listening and showing them that they are valued by using your body language and facial expressions this is done by socially interacting with the child by getting down to their level and establishing eye contact, smiling attentivly and nodding encouraginaly to them. It is always important to make sure that good communication is kept with the child because if it's not then the child may find it difficult to interact with you and this may affect his or hers...
Please join StudyMode to read the full document