Sch 2.1
SHC 2.1:
Introduction to communication in health,
Social care or children’s and
Young people’s settings
1.1 - Identify different reasons why people communicate.
People communicate to express needs and feelings, to reassure, to ask questions and share information and to socialize and build relationships.
1.2 - Explain how effective communication affects all aspects of work.
Within my setting, I communicate in a vary of different ways. I talk and liase with my room partner, as well as all other staff members. We share opinions and thoughts, valuable knowledge and give each other compliments or encouragement. I also use a communication book where I write memos and notes regarding children and events. As we work a staggered shift, my room partner may not be present at the end of the day, so any vital information is to be jotted down, ready for him/her to read first thing in the morning. We also do the same within a staff memo/note book and have monthly staff meetings where we all need to communicate with each other to receive information, instructions and plans for the upcoming days/weeks or months. Without all this, the setting would not be able to run as efficiently as it currently does.
1.3 - Explain why it is important to observe an individuals reactions when communicating with them.
Within my setting, I work with children from all age groups. It is important to look and observe a child as you communicate to them as they may not understand exactly what you are trying to tell them. You as a person could be saying one thing, but they could misinterpret and think you are saying another not only based on your words, but also your body language. If they are too young to understand, they may try and communicate towards you too, by using their body language, hand or body gestures or facial expressions. It may be easier for a younger child to express their need for, say a drink, by crying and pointing to the juice cup, rather than physically asking
Introduction to communication in health,
Social care or children’s and
Young people’s settings
1.1 - Identify different reasons why people communicate.
People communicate to express needs and feelings, to reassure, to ask questions and share information and to socialize and build relationships.
1.2 - Explain how effective communication affects all aspects of work.
Within my setting, I communicate in a vary of different ways. I talk and liase with my room partner, as well as all other staff members. We share opinions and thoughts, valuable knowledge and give each other compliments or encouragement. I also use a communication book where I write memos and notes regarding children and events. As we work a staggered shift, my room partner may not be present at the end of the day, so any vital information is to be jotted down, ready for him/her to read first thing in the morning. We also do the same within a staff memo/note book and have monthly staff meetings where we all need to communicate with each other to receive information, instructions and plans for the upcoming days/weeks or months. Without all this, the setting would not be able to run as efficiently as it currently does.
1.3 - Explain why it is important to observe an individuals reactions when communicating with them.
Within my setting, I work with children from all age groups. It is important to look and observe a child as you communicate to them as they may not understand exactly what you are trying to tell them. You as a person could be saying one thing, but they could misinterpret and think you are saying another not only based on your words, but also your body language. If they are too young to understand, they may try and communicate towards you too, by using their body language, hand or body gestures or facial expressions. It may be easier for a younger child to express their need for, say a drink, by crying and pointing to the juice cup, rather than physically asking