Sample Failure of Telecommunications Contingency Plan

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SAMPLE 1 - Failure of Telecommunications Business Contingency Plan

Location: ABC Private Hospital (ABC) Pathology Lab Site

Plan ID: ABCH01

Plan Purpose:

To maintain essential pathology services to ABC Company P/L Hospital for the duration of the telecommunications failure.

Distribution List:

ABC Pathology Lab Manager at the ABC Hospital – phone: 07 3312 3456

HQ Business Continuity Manager – phone: 07 123 4567

Gold Coast Regional Pathology Lab Manager – phone: 07 5512 3456

Responsible Personnel:

The ABC Pathology Laboratory manager or delegate will be responsible for the laboratory’s ongoing operations.

A Practice Management Group Manager (PMG) or delegate will be responsible for implementation of this plan.

The computer room operator will be responsible for resolution of the telecommunications failure.

Reasons for failure:

Determine reasons for failure:

* Mainframe failure. * PABX failure. * Telephone exchange failure. * ISDN failure and or PSTN failure. * Fax lines fail. * Physical disruption to telecommunication lines. * Power failure, partial or complete. * LAN connection to a Hospital – server and or server software.

Warning indicators:

* Decrease in number or no incoming phone calls * Difficulty or inability to perform data entry * Difficulty or inability to phone out * Little or no report printout * Modem disconnection in computer room * Lights out * Failed faxes are recorded and printed at Data Services * No online results in wards
Areas Affected:

Identify areas that are affected:

* Contact with the rest of the organisation. * Contact with patients, doctors or wards. * Data entry of patient demographics and entry of online results. * Reports from the mainframe. * Faxed results. * Online results to Hospital wards.

Recovery Time Objective

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