Sample Case Study of Passive Agressive Behavior in the Workplace
Stress Management:
LifeScope For You
CVS Pharmacy
Winnifred Sanders-Clark
ORG 5270 Mental Health and Psychopathology in the Workplace
University of the Rockies
April 4, 2011
Abstract
This overview shows that a large popular retail pharmacy adopts and implements an Employee Assistance Program to attempt to prevent, intervene, and manage stress at all levels in the workplace. The program called LifeScope For You is managed by Sobel & Raciti Associates Inc., who has worked with thousands of associates and their family members from around the country, focusing on a wide array of issues, problems and concerns. Organizational policies to implement, sustain, evaluate, and develop employee health and well-being is the topics of discussion. Additional framework of ideas is presented and supported with business reasons and cost justification. The organization’s implementation strategy of the program is compared to other models.
Stress, whether individual or organizational is a set of physical, cognitive, and emotional responses that humans and other organisms display from demands from the environment. (Bjorklund, 2011) These environmental factors are known as stressors. Symptoms of stress can affect an individual both physically and mentally. From an organizational perspective, negative effects of stress can affect productivity, absenteeism, and overall job performance. (Levi, 1996) Individual physiological, psychological, and behavioral outcomes include reduced levels of self-esteem, job satisfaction, and motivation. (Goodspeed & Delucia, 1990; Levi, 1996) The CVS LifeScope For You EAP managed by Sobel & Raciti Associates, Inc. has worked with thousands of associates and their families members from around the country, focusing on a wide array of issues, problems, and concerns that utilizes specific core technologies to enhance employee performance and workplace environment through identification, prevention, intervention, and resolution of personal and
LifeScope For You
CVS Pharmacy
Winnifred Sanders-Clark
ORG 5270 Mental Health and Psychopathology in the Workplace
University of the Rockies
April 4, 2011
Abstract
This overview shows that a large popular retail pharmacy adopts and implements an Employee Assistance Program to attempt to prevent, intervene, and manage stress at all levels in the workplace. The program called LifeScope For You is managed by Sobel & Raciti Associates Inc., who has worked with thousands of associates and their family members from around the country, focusing on a wide array of issues, problems and concerns. Organizational policies to implement, sustain, evaluate, and develop employee health and well-being is the topics of discussion. Additional framework of ideas is presented and supported with business reasons and cost justification. The organization’s implementation strategy of the program is compared to other models.
Stress, whether individual or organizational is a set of physical, cognitive, and emotional responses that humans and other organisms display from demands from the environment. (Bjorklund, 2011) These environmental factors are known as stressors. Symptoms of stress can affect an individual both physically and mentally. From an organizational perspective, negative effects of stress can affect productivity, absenteeism, and overall job performance. (Levi, 1996) Individual physiological, psychological, and behavioral outcomes include reduced levels of self-esteem, job satisfaction, and motivation. (Goodspeed & Delucia, 1990; Levi, 1996) The CVS LifeScope For You EAP managed by Sobel & Raciti Associates, Inc. has worked with thousands of associates and their families members from around the country, focusing on a wide array of issues, problems, and concerns that utilizes specific core technologies to enhance employee performance and workplace environment through identification, prevention, intervention, and resolution of personal and
References: Brjorklund, B. R. (2004, 2008, 2011). The Journey of Adulthood. (7th Ed.) Pearson, Prentice/ Hall. Thomas, J. C., Hersen, M. (2002). Mental Health in the Workplace. Sage Publications, Inc. Litman, B. (2010). LifeScope For You Organization. Sobel & Raciti Associates Inc. At Work. Pp. 1-20. International Journal of Stress Management. Vol. 10(4) Nov. 2003 US Educational Publishing Foundation.