Salvation Army Case Study

I arrive at The Salvation Army at nine a.m. When I first get there I sign in and check in at the front desk. Once this is complete I walk to the back where I accompany Mrs. April Calvin in her office. Mrs. Calvin is a case worker for The Salvation Army where she works with majority of the families who stay in the transitional housing units. She is transitioning to where she will be the supervisor over all of the case workers and Ms. Sam is in the process of phasing in to become the new case worker. When I come into the office the first thing we do is sit down and discuss what is on the agenda for the day and what we need to have complete before the end of the day. I then transition in the dealing with the phone. After we discuss the plans
Roseland. Two of the staff members go from room to room in the families as well as the single women’s until. With this we are looking to see if there are any maintenance issues as well as cleanliness issues. If there are any issues with the cleaning whoever may be residing in that room fails room checks and has until the next day to so improvement or they receive a write-up. Three write-ups then you are out of the program. If there are new families entering into the program then they will have to fill out an application which is for the interview section. I have to get the paperwork, copy the papers, and make a copy one for the family and one for Ms. Sam for while she is learning the process. Then we go into a sit down room where we go through each of the pages and go through what each section of the packet means. As they are doing this they are telling us just a brief summary of their conditions and how they got into the situation that they are
When I am at the desk I answer phones and transfer individuals to whomever they are calling to reach. I also deal with the calls of people trying to give donations. When giving donations they can either drop the items off at the location by a trailer we have parked around back or either take the item to our direct stores. Other things I deal with is buzzing individuals into their distinct location, in which the families have their own entrance, the single women have their own entrance, and the single men have their own entrance way. These are usually the task I do during my shifts at the Salvation Army. My daily activities contribute to the mission of the Salvation Army because I am doing what I can to insure that everyone that I come encounter with is treated equally and with respect. I do not discriminate on anyone who I am introduced to, I greet each and every person with a smile. I treat every person with kindness and respect. I believe I up hold the mission very well in each and every task I am given while at the Salvation