SOUTH AFRICAN INSTITUTE OF MANAGEMENT
Time: 09h00 – 12h00
Date: 22 OCTOBER 2012
Mark allocation: 100 marks
Number of pages: 6
1. Answer ALL questions in Section A, two (2) questions from Section B and two (2) questions from Section C..
2. Lay your work out clearly, using headings, sub-headings and paragraph numbers. 3. The examination should be conducted in strict silence.
4. This is a closed book exam. No books or notes may be consulted during the exam by a student except a simple dual language translation dictionary e.g. English/Xhosa, . 5. Ensure that your SAIM number and your ID number are both indicated on your examination book. No names should be recorded anywhere on the examination book. 6. Failure to observe the rules and regulations set down by the SAIM will be considered cheating and you will be disqualified from this examination and any future SAIM examinations.
OCTOBER 2012 EXAM
Answer all questions
Total 40 Marks
Multiple choice, choose the correct answer and indicate it on the answer sheet provided
John, a first-line manager, should spend most of his time on _____. a.
As an effective first-line manager, John should have certain skills, particularly _____ skills, and he should perform certain management functions, including _____. a.
the implementation of policies, plans and strategies formulated by top managers tactical planning, concentrating on medium-term and short-term planning applying policies, procedures and rules to achieve a high level of productivity monitoring the environmental influences that may affect his functional area
technical; planning and decision making
planning; organising and control
technical; organising and leading
conceptual; planning and goal setting
John should use the components of the management process to transform the inputs of his section into outputs.
These components include _____.
The _____ approach to management views an organisation as a group of interrelated parts with a single purpose: to remain in balance.
human resources, planning, and products and services
leading, control and decision making
physical resources, leadership and control
planning, organising, leading and control
total quality management
Total quality management entails _____ .
the correction of mistakes that have already occurred
the reduction of costs to increase productivity
the creation of an organisation committed to continuous improvement rethinking and redesigning organisational processes
KWV exports wines internationally. A strong rand is a variable in KWV’s _____ environment and represents a/an _____ for this specific organisation.
The _____ environment/s must be analysed to identify opportunities and threats. a.
task and macro
micro and market
Sahara Ltd is a computer manufacturer that has experienced a very high growth rate over the past few years. However, due to the number of computer manufacturers in the industry they still have a low market share.
How would Sahara Ltd be classified according to the Boston Consulting Group Growth Share Matrix?
c. question mark
d. cash cow
Questions 9 to 11.
Match the corporate strategy in column A with the appropriate example in column B. COLUMN A
A farmer buys the green grocer he
normally supplies in order to gain greater
control over the distribution of his
Forward vertical integration
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