Saas Adoption Level in Nigeria

Topics: Software as a service, Cloud computing, SaaS platform Pages: 15 (4373 words) Published: January 11, 2013
Anglia Ruskin University

Faculty of Science and Technology
Department of Computing

A research proposal for the major project:

Software-as-a-Service (SaaS): Understanding its adoption level amongst business enterprises in Nigeria

Submitted on

15th of May, 2012

In partial fulfilment of the Postgraduate Study in MSc. Business Information Systems

The attention that Software-as-a-Service (SaaS) has garnered in recent years has focused on the new business model that on-demand software enables. IT stakeholders for business enterprises are sometimes misinformed about benefits accruable from adopting SaaS offerings for their organisation’s software delivery as opposed to the traditional procurement of legacy softwares, not mindful of the inherent pitfalls that may arise later.

One of the purposes of this research is to explore the SaaS market within Nigeria, especially amongst large and medium scale business enterprises in the private sector. To do this, particular emphases will be placed on issues surrounding the adoption level of SaaS platform offerings by business enterprises, supposed factors for and against its adoption by enterprises in Nigeria. This will help generate valuable information regarding the penetration of SaaS within the Nigerian market, and empirical data that can drive further research in this field.

To achieve the purpose of this study, mixed methodologies will used. A cross-sectional survey will be conducted, where an electronic-copy questionnaire will be sent to 50 respondents of 50 business organisations stratified into medium and large industry scales, evenly distributed across 5 business segments.

Table of Contents
1. Introduction4
1.1.Emergence of SaaS model and its adoption4
1.2.Relevance of the research4
1.3.Aims and objectives of the research6
1.4.Research questions6
2. Review of previous literatures7
2.1.The Transformation to SaaS model for IT service delivery7
2.2.Key Characteristics of SaaS Computing8
2.3.The Appeal of SaaS as a delivery model8
2.4.Theoretical underpinning of the research9
2.5.The Gap in Literature10
3. Research Design and Methodology11
3.1The proposed research paradigm11
3.2The conceptual framework of the proposed research12
4. The Proposed Research Method13
4.1Questionnaire design13
4.1.1Pilot testing of Questionnaire13
4.2Questionnaire dissemination14
4.3Sampling method14
4.4Analysis Plan15
4.5Ethical Issues15
4.6Proposed Research Timeline16
5. Discussion17
5.1Strength of the Proposal17
5.2Limitation of the Proposal17
5.3How to Mitigate the Limitation17
6. References18

1. Introduction
This chapter provides an overview of the research subject. It further discusses the aim and objective of this research proposal, and the challenges associated with the subject of study that makes this venture worthwhile, finally posing the questions that this research seeks to find answers to. 1.1. Emergence of SaaS model and its adoption

The evolution of software development has been tremendous over the past half a century. Traditional software development paradigm of creating applications as enterprise legacy systems has been long transformed by possibilities offers by the internet revolution. Specifically in the past decade, cloud computing has been the new trend in the ICT industry worldwide. The whole concept, along with the resulting technologies, takes IT service delivery to a different and intriguing level.

Cloud computing has been defined as a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or cloud service provider interaction (Mel P., 2011). This concept gave rise to a host of possibilities as...

References: Dippenaar, J.F. & Butler, R. , 2008. Software-as-a-Service (SaaS): considerations and implications for SaaS customers. [e-version] Stellenbosch: University of Stellenbosch. Available at <>.
Farb, B., 2011. CLOUD EXPECTED TO KEEP RISING. CRM Magazine, [e-journal] 15(9), pp.14-14. Available through: .
Mell, P. and Grance, T., 2011. The NIST Definition of Cloud Computing. NIST Special Publication, , pp.800-145.
Mertz, S.A.andEschinger, C. 2012. Forecast: Software as a Service, All Regions, 2010-2015, 1H12 Update. Gartner Inc.
Rittinghouse, J.W. and Ransome, J.F. , 2010. Cloud computing : implementation, management, and security. [e-book] Boca Raton, Fla. ; London: CRC Press. Available.
Verma, G., 2010. Software as a Service. ims, [e-journal] , pp.32. Available through: at: <>.
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