Running Header: the Compare and Contrast of Andy Grove and Michael Dell
Comparison and Contrast of Andy Grove and Michael Dell
Contributions to the Field
Andy Grove and Michael Dell made major contribution to the field of technology. Not speaking to product contributions, but the effective management tools, leadership, poise and strategic thinking are perhaps their most impressive contributions to the field.
Andy Grove brought definition to the words “crises management,” and has forever changed the way organizations anticipate and recovery from potential destruction. Andy’s strategic approach and recovery plan has been his most effective contribution to the field. Andy believed that building experimentation into the everyday business would someday be reason for market share recovery. Similar to Michael, Andy also thought like an outsider as he formulated his new business strategy. That outsider approach was the turning point in Intel’s legacy.
Michael Dell forever defined consumer value. Michael understood that the consumer was the driving force of any successful business, and technology was no different. Often times when an organization produces a product in which there is very little contact with the customer, there is a loss of focus on the customer’s wants, needs and experience. Michael took pride in maintaining relationships with its most valuable asset, its customers. For example, as success forced the company to expand, Michael created silos (or customer teams) within the organization to maintain the personalized customer service approach. Valuing customer demand has proven to be the key contributor in the company’s success.
The Resistance
Both professionals encountered “strategic inflection points” (Krames, J.A. 2003). Strategic inflection points may include business competition, or a new channel of distribution. Strategic inflection points will cause change, and with change comes resistance.
During a price reduction in 2001,
Contributions to the Field
Andy Grove and Michael Dell made major contribution to the field of technology. Not speaking to product contributions, but the effective management tools, leadership, poise and strategic thinking are perhaps their most impressive contributions to the field.
Andy Grove brought definition to the words “crises management,” and has forever changed the way organizations anticipate and recovery from potential destruction. Andy’s strategic approach and recovery plan has been his most effective contribution to the field. Andy believed that building experimentation into the everyday business would someday be reason for market share recovery. Similar to Michael, Andy also thought like an outsider as he formulated his new business strategy. That outsider approach was the turning point in Intel’s legacy.
Michael Dell forever defined consumer value. Michael understood that the consumer was the driving force of any successful business, and technology was no different. Often times when an organization produces a product in which there is very little contact with the customer, there is a loss of focus on the customer’s wants, needs and experience. Michael took pride in maintaining relationships with its most valuable asset, its customers. For example, as success forced the company to expand, Michael created silos (or customer teams) within the organization to maintain the personalized customer service approach. Valuing customer demand has proven to be the key contributor in the company’s success.
The Resistance
Both professionals encountered “strategic inflection points” (Krames, J.A. 2003). Strategic inflection points may include business competition, or a new channel of distribution. Strategic inflection points will cause change, and with change comes resistance.
During a price reduction in 2001,
Cited: Krames, J. A. (2003). Prepare the Organization for Drastic Change. In What the best CEOs know: 7 exceptional leaders and their lessons for transforming any business (pp. 141-152).