Running Head Contemporary Management Technique

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Running Head Contemporary Management Technique 1

The Contemporary Management Technique of
Sedgwick Claims Management Services
Trenia Fluker
Liberty University

Contemporary Management Technique 2
In order for Sedgwick Claims Management Services to dominate the industry and handle all lines of services in the insurance industry, it should incorporate Total Quality Management in order to be more competitive. Sedgwick Claims Management Services customizes their service to the specific client. And if this company were to incorporate Total Quality Management with Mass Customization, the belief is that it would increase the profit margin as well as expand the company.
In the research of Sedgwick Claims Management Services, It was found that this company utilizes Mass Customization. Mass Customization is a contemporary management technique in which marketing and production processes are designed to handle the increased variety that results in delivering customized products and services to customers (Bloucher, Stout, Cokins & Chen, 2008). Sedgwick Claims Management Services develops policies and practices for each individual company, but this does not necessarily mean that it will obtain all of its client’s lines of business in the insurance industry. Sedgwick Claims Management Services handles many lines of businesses for their client that includes: worker’s compensation, disability, liability and integrated injury management.
Sedgwick Claims Management Services has stated that it has a flexible development environment that has allowed the Sedgwick Claims Management Services to build reliable and high volume customized solutions for each of its clients. The company’s core values are: To Grow as Individuals, To Operate As One Company, One Team, To Deliver Excellence, and To Operate Openly and with Integrity, and To Embrace Change. Contemporary Management Technique 3
In the industry that Sedgwick CMS



References: Blocher, E., Stout, D.E., Cokins, G., and Chen, K. (2008). Cost Management: A Strategic Emphasis, 5th Edition. Boston: McGraw-Hill Irwin. Gomez-Mejia, L.R., Balkin, D.B. and Cardy, R.L. (2007). Managing Human Resources, 5th Edition. New Jersey: Pearson Prentice Hall. Griffin, R.W. (2005). Management. 8th Edition. Boston: Houghton Mifflin Company. Juran, J.M. (1974). Quality Control Handbook, 3rd Edition. New York: McGraw- Hill. Sashkin, M. and Kiser, K.J. (1993). Putting Total Quality Management to Work. San Francisco: Berrett-Koehler Publishers. www.riskandinsurance.com/story.jsp?storyId=20758689 www. sedgwickcms.com

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