Jennifer M. Wareham
SE 3335 A
“Simple Rules for Successful Interpersonal Communication” Communication is a process by which there is a sender and a receiver. Interpersonal communication is a branch of communication between two or more people in an organization, relationship or group. The interpretation of information is crucial in communication and is the basis of a happy marriage, business negotiation, or even the livelihood of a patient in a doctor’s care. Building human relationships is a key element for humans as we are social beings. In communication, there are many influences of how messages are perceived. Emotions, intensity, demeanor, and gestures play a factor.1 Understanding the importance of communication is derived from understanding the communication process, the contexts, and the principles. The purpose of interpersonal communication is for achieving interpersonal goals. Sellers would want to build an interpersonal relationship with a buyer to maintain an account. A wife would want to maintain a solid interpersonal relationship with her husband and children in order to maintain a healthy marriage or family. Interpersonal communication can be measured by structure rather than the process or form.2 Because interpersonal communication happens in different settings, different situational contexts, there are several rules that can be followed to allow the exchange of information to play favorably or to obtain and maintain a relationship of importance. A-1: Why do we communicate?
In order to understand communication as a subject we need to understand theories of communication. A simple theory of communication is need-need. As a toddler we can communicate to our parents that we are hungry. In the different stages of childhood crying is a form of communication. If a baby cries they can be hungry, sleepy, tired, or uncomfortable. As we age we learn to communicate in order to fulfill our needs. Our communication is conditioned over time. There is also Pavlov’s rule of conditioned and unconditioned response. Humans like dogs learn to “connect a stimulus to a reflex”.4 This is explained in psychology but it is also a learned form of communication. This experiment measured reflexes, response, and habits. Pavlov’s dog related the ringing of a bell to food. As Pavlov rang a bell and presented food the dog salivated. Overtime the dog built a response to the stimuli. Through time Pavlov was able to ring the bell and achieve the same results without the presence of food. The dog still communicated to Pavlov that he was expecting food or was hungry through the product of salivation.
Crying when we want something is a learned response to getting what we need or what we want. Speaking is another form of communicating our wants and needs. Although crying is a response that is built in to us language is acquired for us to communicate effectively. Instead of crying, a child can state, “Mom, I am hungry.” and their mother can prepare a meal as a provider. When the child grows up, he may tell his secretary, “Answer the phone.” and communication as a director.
A-2: How to understand Interpersonal Communication
The communicator sends a message. The receiver accepts the message. The perceptual screens set up by a communicator and a receiver influence the clarity, quality, accuracy, and the quality of the message.1 Screens consists of cultural differences, beliefs, values, age, gender differences, flexibility, communication styles, and listening styles. The messages are action-oriented, content-oriented, and time-oriented. Messages should be sent and received withholding judgment and with full attention. They should be free of ego, internal and external noise, un-biased, and in effort to building a positive relationship. A goal of interpersonal relationship is to be free of conflict and toward an interpersonal goal.
Communication is unavoidable. Even not communicating communicates something. By...
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