Topics: Management, Animal welfare, Stress Pages: 12 (4121 words) Published: September 2, 2011
Assignment 2
Assignment 2


Student Name: Yuuka Shibasaki
Student Number: 11462677
Lecturer: Brenton Price
May 30th 2011


Student Name: Yuuka Shibasaki
Student Number: 11462677
Lecturer: Brenton Price
May 30th 2011

RSPCA is a charity based organisation that helps prevent the cruelty to animals and promotes their care and protection. The first RSPCA was formed in 1871 in VIC. RSPCA is a national body that is found in all eight states and territories. RSPCA is the body that sets national policy while liaising with government and businesses on animal welfare issues.

At RSPCA in Queensland, stress levels within the organisation are high and the working conditions are poor. As the RSPCA relies on donations, they have a limited budget and not enough money to go around. Staffs are motivated by the animals, and thy help unwanted and abused animal to find a new home. However in many cases it is difficult for those animals to find a new home as 4500 animals comes to the shelter every year. The staffs have been reporting significant stress at workplace. Work related stresses are believed to stem from several factors such as a lack of work-life balance, distrust of management, the organisation working beyond its capacity and compassion fatigue which is the biggest form of stress. Due to this work situation, it reduces productivity and there is a high level of turn-over. Compassion fatigue is exhaustion due to compassion stress; compassion stress is the demand to be compassionate and effective in helping (Ellis, 2007). People in the animal care industry experience compassion fatigue when they are “traumatised” by trying to help animals. Compassion fatigue can occur when experiencing trauma second hand. At the RSPCA carers are exposed to not only suffering animals, but the knowledge that many of these animals will have to be put down. This refers to as the care/euthanasia paradox. The symptoms of compassion fatigue are:

* Pre-occupation with animal suffering
* Hyper vigilance: not able to sleep, concentrate, hyper aroused and startle effect * Avoidance of the situations where may remind them of the traumatic incident * Negative attitude towards to people and numbness

* Physical fatigue
* Crying and irritability
The reality of the high number homeless animals killed by euthanasia can contribute to compassion fatigue. This compassion fatigues can effect animal attendant’s ability to deal with tension and ideological conflict. This can interfere with the staff’s ability to engage in cooperative communication. This can create fighting within the organisation.

Many organisations have become aware of the relationship between employee wellness and productivity in the past decade. The stress related ailments are increasing and the estimated cost to industry is more than $200 billion per year and it is a global phenomenon (Cummings & Worley, 2005). Due to stress related reason, businesses may lose skilled workforce. To prevent this negative impact, stress management, wellness interventions and employee assistance programs have grown to concern for the welfare of the employees. Companies such as Johnson & Johnson, Weyerhaeuser, Federal Express, Wuaker Oats, and Abbott Laboratories are sponsoring a wide range of fitness, wellness, and tress management (Cummings et al, 2005). Individual well-being or wellness comprises the various like/non-work satisfactions enjoyed by individuals, work/job-related satisfactions, and general health (Danna & Griffin, 1999) Health is one of the components of well-being which include mental/psychological as well as physical/physiological factors. Well-being can be affected by the personality and stress coping skills at work place. It is important to maintain the well-being because it impacts the outcomes of the business as well as personal including productivity, absenteeism and health insurance...

References: Ellis. N., (2007) Stress Buster: RSPCA Stress audit Draft report, Retrieved from
Gift from within
HELPGUID, (n.d.) Stress at Work: How to reduce and manage job and worlplace stress. Retrieved on May 20th, 2011, from
HELPGUID, (n.d.) Stress at Work: How to reduce, prevent, and cope with stress
Jagd. Soren., (2010) Balancing trust and control in organisations: towards a process perspective, volume 5, p259 – 269.
Overcoming Compassion Fatigue, (n.d.), Retrieved on May 20th, 2011, from
RSPCA(n.d.) What we do, Retrieved on May 23rd, 2011 from
STRESS BUSTER. (2008) RSPCA, Retrieved on May 19th, 2011, from
Wood, J., Zeffane, R., Fromholtz, M., Wiesner, R., Creed, A., Schermerhorn, J., Hunt, J., & Osborn, R., (2010)
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