room division

Topics: Hotel, Rooms, Concierge Pages: 10 (2180 words) Published: November 18, 2013
Higher National Diploma in
HOSPITALITY MANAGEMENT
Unit Title: Rooms Division Operations

Assignment Title: Assignment 1 – Rooms Division Services

Abstract

Increasing the rate of room occupancy is the main target of hotel organizations. Hotel organizations also looks at the achieving customer satisfaction and finally get high profit margine. To get high level of customer satisfaction every department of hotel organization are very important. The internal communications in between departments needs to be very clear. Front office department plays an important rule for this communication. For the success of hotel organizations, front office departments need to achieve communication with others departments. Besides hotel organizations make revenue from room division department under the form of room sales than any others department.

Content Page:

1.1Introduction:................................................................................................................................. 1 1.2Types of Accommodation Establishment......................................................................................1 1.3 Accommodation and Front office services for different organizations:.................................2 1.4 Front office services in different organization:..........................................................................2 1.5 Analyse the roles and responsibilities of a range of accommodation services staff:.......................3 1.6 Analyse the roles and responsibilities of a range of accommodation and reception services staff........................................................................................................... 5 1.7 Legal and statutory requirements that apply to rooms

division operations:.............................................................................................................................6 1.8 Evaluate services provided by the rooms division in a range of hospitality businesses..................................................................................................................................................6

1.1 Introduction:

Accommodation is the main product of any hotel and the main operating department in majority of hotels is room division. It is the most vital and in some cases visible area of hotel. Room division is considered as the " nerve center" for most of hotel's operation. Room division is determined as important department in working process of a hotel. This is the first department contact with guest, contribute to the profit and whole revenue. This is the main responsible area for the hotel product, the sleeping room. According to the U.S Lodging Industry 1995, about ( 62.2 ) of hotels revenues generated from room division department. It is said in hotel industry " Everything Begins with the Room Division".(Ismail, 2002 , p.97) According to Rutherford (2007, P.176), the room department is a combination of Front desk and Housekeeping. Room division department also includes Reservation, Night audit, Uniformed services and loss prevention/ security services.

1.2 Types of Accommodation Establishment:

1) Hotel
2) Bed and Breakfast
3) Budge Hotel
4) Motels
5) Guest Accommodation
6) Lodges
7) Self-Catering
8) Serviced Apartment
9) Pubs with rooms to let
10) H0liday Parks
11) Holiday Village
12) Hostels
13) Individual Caravan Rentals
14) Hire Craft and Hotel Boat
15) Cruise ships
16) Charlets
17)Backpackers
18) Home stay
19) Farm stay
20) Camping ground
21) Boutique accommodation

1.3 Accommodation and Front office services for different organizations:

Depending on the size of the business accommodation and front offices services vary from organization to organization. For example, there are different types of accommodation services found in hotels and restaurants such i.e * Rooms for overnight stay:

The main reason people go to hotel or others...

References: *Rutherford, 2007, hotel management and operations, 4th edition, John Wiley and Sons, Inc., Hoboken, New Jersey.
* Ismail, 2002, front office operation and management.
* knowles, 1998, hospitality management 2nd edition
*M.R. sprenger, 2012the health and safety(level 2)
*http://www.termpaperwarehouse.com
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