room division
Higher National Diploma in
HOSPITALITY MANAGEMENT
Unit Title: Rooms Division Operations
Assignment Title: Assignment 1 – Rooms Division Services
Abstract
Increasing the rate of room occupancy is the main target of hotel organizations. Hotel organizations also looks at the achieving customer satisfaction and finally get high profit margine. To get high level of customer satisfaction every department of hotel organization are very important. The internal communications in between departments needs to be very clear. Front office department plays an important rule for this communication. For the success of hotel organizations, front office departments need to achieve communication with others departments. Besides hotel organizations make revenue from room division department under the form of room sales than any others department.
Content Page:
1.1Introduction:................................................................................................................................. 1
1.2Types of Accommodation Establishment......................................................................................1
1.3 Accommodation and Front office services for different organizations:.................................2
1.4 Front office services in different organization:..........................................................................2
1.5 Analyse the roles and responsibilities of a range of accommodation services staff:.......................3
1.6 Analyse the roles and responsibilities of a range of accommodation and reception services staff........................................................................................................... 5
1.7 Legal and statutory requirements that apply to rooms division operations:.............................................................................................................................6
1.8 Evaluate services provided by the rooms division in a range of
HOSPITALITY MANAGEMENT
Unit Title: Rooms Division Operations
Assignment Title: Assignment 1 – Rooms Division Services
Abstract
Increasing the rate of room occupancy is the main target of hotel organizations. Hotel organizations also looks at the achieving customer satisfaction and finally get high profit margine. To get high level of customer satisfaction every department of hotel organization are very important. The internal communications in between departments needs to be very clear. Front office department plays an important rule for this communication. For the success of hotel organizations, front office departments need to achieve communication with others departments. Besides hotel organizations make revenue from room division department under the form of room sales than any others department.
Content Page:
1.1Introduction:................................................................................................................................. 1
1.2Types of Accommodation Establishment......................................................................................1
1.3 Accommodation and Front office services for different organizations:.................................2
1.4 Front office services in different organization:..........................................................................2
1.5 Analyse the roles and responsibilities of a range of accommodation services staff:.......................3
1.6 Analyse the roles and responsibilities of a range of accommodation and reception services staff........................................................................................................... 5
1.7 Legal and statutory requirements that apply to rooms division operations:.............................................................................................................................6
1.8 Evaluate services provided by the rooms division in a range of
References: *Rutherford, 2007, hotel management and operations, 4th edition, John Wiley and Sons, Inc., Hoboken, New Jersey. * Ismail, 2002, front office operation and management. * knowles, 1998, hospitality management 2nd edition *M.R. sprenger, 2012the health and safety(level 2) *http://www.termpaperwarehouse.com