BY KELLEY UNDERWOOD-WILLIAMS
HCS/350
OCTOBER 20,2014
DIANE RODRIGUEZ
INTRODUCTION
• “ DELEGATION IS THE TRANSFERRING TO A COMPETENT INDIVIDUAL AUTHORITY TO
PERFORM A SELECTED NURSING TASK IN A SELECTED SITUATION.”
(NATIONAL COUNCIL OF STATE BOARDS
OF NURSING. 2009)
THE DELEGATION PROCESS
1. ASSESSMENT
• KNOW YOUR WORLD
• KNOW YOUR ORGANIZATION
• KNOW YOURSELF
• KNOW YOUR DELEGATE
2. PLAN
• KNOW WHAT NEEDS TO BE DONE
THE DELEGATING PROCESS
3. INTERVENE
• PRIORITIZE AND MATCH THE JOB TO THE DELEGATE
• KNOW HOW TO COMMUNICATE
• KNOW HOW TO RESOLVE CONFLICT
4. EVALUATE
• KNOW HOW TO GIVE FEEDBACK
• EVALUATE AND PROBLEM SOLVE
EXAMPLE OF A DELEGATION ISSUE
WHO ARE THE STAKEHOLDERS?
• PATIENT
• PHYSICIAN
•