Role Conflict In Health And Social Care Essay
RESEARCH REPORT
ON
ANALYSE THE STRESS LEVELS OF SALES FORCE IN INSURANCE SECTOR
[pic]
Under Guidance of: Submitted By:
Ms. Shakshi Sharma Chhaya Rai
(HOD) MBA- 4th Sem
EXECUTIVE SUMMARY
About The Topic: The concept of stress was first introduced in the life sciences by Hans Selye in 1936. It is a concept borrowed from the natural sciences. Derived from the Latin word “Stringere”, stress was popularly used in the seventeenth century to mean hardship, strain, adversity or affection. It was used in the eighteenth and nineteenth centuries to denote force, pressure, strain or strong effort with reference to an object or person.
Stress is the general term to be applied to the pressure people feels in life. The …show more content…
To varying degrees, each of these forms of goal conflict exists in the modern organization, but approach-avoidance is most relevant to the analysis of conflict.
Role Conflict and Ambiguity: Closely related to the concept of norms (the “ought” of behavior), role is defined as a position that has exceptions evolving from established norms. People living in contemporary society assume a succession of roles throughout life. A typical sequence of social roles would be that of child, son r daughter, teenager, college student, boyfriend or girlfriend, spouse, parents, and grandparents. Each of these roles has recognized expectations that are acted out like a role in a play.
BURNOUT
Burnout is a stress-included problem common among members of “helping professions such as teaching, social work, employee relations, nursing and law enforcement. It does not involve a specific feeling, attitude, or physiological outcome anchored to a specific point in time Rather burnout is a condition that occurs over time and is characterized by emotional exhaustion and a combination of negative …show more content…
Experts say that a substantial number of people suffer from this problem. For example, a recent national study of 3,718 Americans indicated that 59 % was burned out. This result implies that Burnout is not limited to people working in the helping professions. To promote better understanding of this important stress outcome, we turn our attention to a model of the burnout process and highlight relevant research and techniques for its prevention.
Table: Attitudinal Characteristics of Burnout.
|Attitude |Description |
|Fatalism |A feeling that you lack control over your work. |
|Boredom |A lack of interest in doing your job. |
|Discontent |A sense of being unhappy with your job. |
|Cynicism |A tendency to undervalue the content of your job and the rewards received.
ON
ANALYSE THE STRESS LEVELS OF SALES FORCE IN INSURANCE SECTOR
[pic]
Under Guidance of: Submitted By:
Ms. Shakshi Sharma Chhaya Rai
(HOD) MBA- 4th Sem
EXECUTIVE SUMMARY
About The Topic: The concept of stress was first introduced in the life sciences by Hans Selye in 1936. It is a concept borrowed from the natural sciences. Derived from the Latin word “Stringere”, stress was popularly used in the seventeenth century to mean hardship, strain, adversity or affection. It was used in the eighteenth and nineteenth centuries to denote force, pressure, strain or strong effort with reference to an object or person.
Stress is the general term to be applied to the pressure people feels in life. The …show more content…
To varying degrees, each of these forms of goal conflict exists in the modern organization, but approach-avoidance is most relevant to the analysis of conflict.
Role Conflict and Ambiguity: Closely related to the concept of norms (the “ought” of behavior), role is defined as a position that has exceptions evolving from established norms. People living in contemporary society assume a succession of roles throughout life. A typical sequence of social roles would be that of child, son r daughter, teenager, college student, boyfriend or girlfriend, spouse, parents, and grandparents. Each of these roles has recognized expectations that are acted out like a role in a play.
BURNOUT
Burnout is a stress-included problem common among members of “helping professions such as teaching, social work, employee relations, nursing and law enforcement. It does not involve a specific feeling, attitude, or physiological outcome anchored to a specific point in time Rather burnout is a condition that occurs over time and is characterized by emotional exhaustion and a combination of negative …show more content…
Experts say that a substantial number of people suffer from this problem. For example, a recent national study of 3,718 Americans indicated that 59 % was burned out. This result implies that Burnout is not limited to people working in the helping professions. To promote better understanding of this important stress outcome, we turn our attention to a model of the burnout process and highlight relevant research and techniques for its prevention.
Table: Attitudinal Characteristics of Burnout.
|Attitude |Description |
|Fatalism |A feeling that you lack control over your work. |
|Boredom |A lack of interest in doing your job. |
|Discontent |A sense of being unhappy with your job. |
|Cynicism |A tendency to undervalue the content of your job and the rewards received.