Rjdt Task 2a
Human Resources
RJDT Task 2a
Mitchell Shaneman
February 12, 2013
Memorandum
To: CEO; Executive Team
From: Eric Saltzman, Manager Elementary Division
Date: February 11, 2013
Subject: Alternatives for the decision regarding the high lead found in the whistles.
The situation of determining how to handle the recently discovered high lead content in the large whistles order is a difficult one that will in some way affect the company. Three alternatives have been made to allow options for this decision.
Alternative 1: Say nothing; allow the whistles shipment to go without notifying the customer.
Alternative 2: Replace the customer’s order by providing whistles that meet the appropriate company standards.
Alternative 3: Contact the customer and explain the situation, offer them a discount for on the whistles that are lower than the company standard.
Decision Process
The process for choosing the three alternatives began by identifying the decision to be made. The decision at hand is what to do with the information discovered about the order of whistles going to a school in South America. This is a big decision that will affect the company in each alternative. The next step of the process is listing options possible for the situation, and then studying those options by listing advantages and disadvantages of each. Then the decision was made by choosing the best overall solution for the decision. And lastly the decision was evaluated to determine if the results were what was expected.
The three options for this decision are listed above; say nothing to the customer, replace the order, or try to make a deal for the customer. Each option is motivated by a result that will benefit the company financially, ethically, or a mixture of both.
The idea behind the alternative 1 decision was to save money upfront and not bother with order changes and other
RJDT Task 2a
Mitchell Shaneman
February 12, 2013
Memorandum
To: CEO; Executive Team
From: Eric Saltzman, Manager Elementary Division
Date: February 11, 2013
Subject: Alternatives for the decision regarding the high lead found in the whistles.
The situation of determining how to handle the recently discovered high lead content in the large whistles order is a difficult one that will in some way affect the company. Three alternatives have been made to allow options for this decision.
Alternative 1: Say nothing; allow the whistles shipment to go without notifying the customer.
Alternative 2: Replace the customer’s order by providing whistles that meet the appropriate company standards.
Alternative 3: Contact the customer and explain the situation, offer them a discount for on the whistles that are lower than the company standard.
Decision Process
The process for choosing the three alternatives began by identifying the decision to be made. The decision at hand is what to do with the information discovered about the order of whistles going to a school in South America. This is a big decision that will affect the company in each alternative. The next step of the process is listing options possible for the situation, and then studying those options by listing advantages and disadvantages of each. Then the decision was made by choosing the best overall solution for the decision. And lastly the decision was evaluated to determine if the results were what was expected.
The three options for this decision are listed above; say nothing to the customer, replace the order, or try to make a deal for the customer. Each option is motivated by a result that will benefit the company financially, ethically, or a mixture of both.
The idea behind the alternative 1 decision was to save money upfront and not bother with order changes and other