Introduction: MacVille cafes serve competitively priced, high quality coffee and gourmet food in a safe and comfortable cafe-style environment; well-trained staffs provide superior customer service. MacVille aims to deliver their valued customers the very best cafe-going experience. In three years, the business will have established a presence across the Queensland and NSW, with the opening of additional cafes. This report is about risk management processes of purchase existing café in Toowoomba and re-branding it to MacVille PTY LTD.
This report contains the information about: a) Scope b) Goals c) Stakeholders d) Analysis e) Research f) Describe
A) Scope: The scope of new cafe in Toowoomba is to consider and risks that could impact on human resources management, financial operations, OHS, our supply chain and the local governance and overall compliance issues.
B) Goals: * Set up policy and procedure to guide staff role * Install water tank and training staff to reduce water waste * Renovate café
Stakeholder | Internal/External | Role In Process | Issues and Concerns | Employees | Internal | Standard of services, Education and Knowledge about coffee | They are on three months’ probation | Supervisors | Internal | - | - | Chef | Internal | Qualified chef and Developed an innovative and popular range of rice wraps | None of the other cafes in the area offered these. | Landlord | External | - | - | Suppliers | External | - | - | Customers | External | Retirees people | Economic issues cannot spend too much. Transportation issues easy to access to shop |
Political: The current by-law has fines of up to $50,000 for excessive water breaches. The store currently uses 41,000lt per week. The water have been wasted under inappropriate such as using half full running dishwasher, washing fruits and vegetables under a