Riordan Service Request Sr-Rm-022

Better Essays
Topics: Term, Time, The Key
Service Request
Nathan Hill
BSA/375
December - 17th, 2013
Eric Godat

Service Request
Key Stakeholders
Riordan Manufacturing has many stakeholders and most of its stakeholders that would remain influential to the change process would gain the focus and those who can directly use the new system are also given importance. The stakeholders of the firm include CEO Michael Riordan, Executive Assistant Jan McCall, SVP-RD Kenneth Collins, COO Hugh McCauley, VP international operations Charles Williamson and the IT service managers. Further, before the input and revisions as per the information gathering steps are finalized, the individual users of the final app will be consulted for advice.
Information-Gathering
The completion of the system requires collection of information and it is categorized into ten parts that makes sure that system and processes are workable and is answerable to the demand set by SR-rm-004 (Mochal, 2008). The process is mentioned below and each step can be repeated any number of times or can be eliminated as per the requirement. These steps are not procedural, can occur in any form. 1. Single panel interview: This is a method in which information is derived by sitting down with the stakeholders on a one-on-one basis and input for the solutions are receives and the ways to achieve them are received from the stakeholders. 2. Group interviews: This is a group activity where the entire department is consulted and key advice is taken from the entire group. 3. Facilitated sessions: These sessions become useful only when no solutions can be found for any given problem from the stages mentioned above. 4. Joint Application Development (JAD): This is a higher stage where all the previous stages have failed and in this there is an entire group interview which carries on till a solution is formed. 5. Questionnaires: When the stakeholders are in faraway locations, their views can be considered with the help of questionnaires,



References: Info Entrepreneurs. (2009). Measure performance and set targets. Retrieved from http://www.infoentrepreneurs.org/en/guides/measure-performance-and-set-targets/ Mochal, T. (2008). TechRepublic. Retrieved from http://www.techrepublic.com/blog/10things/10-techniques-for-gathering-requirements/287 Project

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