Riga International Airport Case Study

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RIX has one ATCT (Airport Traffic Control Tower). However there are employees who are working on the airfield who have to lead plains to their stop with light sticks this also is part of the air traffic, this part is made to avoid any accidents with other planes.
Service scheduling
Due to the fact that RIX is an international airport, the scheduling service depends on how many flights are arriving and departing in the day. That is why the employees have to be flexible.
The check-in counter always has to open 2 hours before the departure, due to this fact, the employee has to be ready to work 30 minutes before opening the check-in.
RIX gives the opportunity to work not only for experienced employees, but also to students and people who
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Future developments
There are many new development plans announced for the Riga International Airport.
One of the latest ones is to build Northern Gateway, this will expand the passenger terminal in the airport. This terminal expansion project will consist a new building with 2 floors, the size of it will be 214 meters long and 28 meters wide. This project will be built in the non-Schengen zone and will open 23 new gates with bridges for passenger boarding. The location of the new building will not be far away, only 240 meters away from already existing terminal. The expenses of this new terminal are approximately 115 million euros.
Till 2015, RIX wants to improve their infrastructure by improving their environmental conditions of the airside and landside. These improvements will improve the safety standards. This project could cost up to 94 million EUROs. This project will consist of 15 tasks, starting from renovating the taxiways C and G till buying security equipment.
Furthermore, there is a need to expand the parking lot P1, because years going, the passenger count is growing, and also the count of cars parked has grown, that is why RIX wants to expand the P1 in double
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The passengers can see the counters already entering the airport, this also a good thing, and customers do not have to search for them. The big count of the counters also makes the customer waiting lines smaller, obviously there are days when the passenger has to wait in the waiting line for 20-30 minutes, this can decrease the satisfaction of the passenger, although the airport has 35 check-in counters, this means that all the counters already working for other planes, if not, then they will be opened to make the shred the lines. Furthermore there are many self-check-in machines, but you it is easier to use them if the passenger has only hand bag. The lines to the check-ins are made in a zigzag

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