Review of Literature on Six Sigma in the in Service Sector

Topics: Six Sigma, General Electric, Better Pages: 4 (1130 words) Published: September 30, 2009
Review of Literature on Six Sigma in the in Service sector
Mr. Ashokanand Dr. S. Balasubramanian Research Scholar Research Supervisor Anna University Coimbatore Anna University Coimbatore Coimbatore Coimbatore

Abstract
In the software industry, Hong and Goh [1] address some common misconceptions on the potential of Six Sigma in software, as well as some actual practical challenges. A framework is suggested both for top managers and practitioners and for managers interested in exploiting the benefits of statistical analysis in general, and the Six Sigma statistical process in particular.

Six Sigma in the service sector

1.1 Six Sigma in healthcare
A wide range of research has been conducted on Six Sigma applied to the various other aspects in the healthcare delivery system: direct care delivery, administrative support, and financial administration. Other important areas of the application of Six Sigma in healthcare include improving antibiotic timing [2] and emergency department activities in a hospital , the incidence of catheter-related bloodstream infections in a surgical unit , improving hand hygiene, producing timely and accurate claims reimbursement [3], streamlining the process of healthcare delivery, and reducing the inventory of surgical equipment and related costs . Hill et al [2] report on a national surgical infection prevention (NSIP) project that provides quality tools and measures to improve surgical patient safety in the USA. Measures include antibiotic administration within one hour of incision, and appropriate antibiotic choice. The historical data revealed a 37% compliance with surgical prophylactic antibiotic timing, and a 67% compliance with correct antibiotic selection. A team for antibiotic timing and antibiotic choice in surgery (ATACS) was formed, and it utilises that methodology: define,...

References: [1] Hong, G.Y. & Goh, T.N., 2003. "Six Sigma in software quality", The TQM Magazine, Vol. 15, No. 6, pp. 364-373.
[2] Hill, S., McDonald, J., Dillow, R., Al-Jamal, J., Michalik, J. & Fraser, V., 2004. "Blue ribbon abstract award: Applying Six Sigma methodology for process improvement of antibiotic timing and antibiotic choice in the preoperative patient", AJIC, Vol. 32, No. 3, pp. E90-E91.
[3] Hensley, R.L. & Bobie, K., 2005. "Assessing readiness for Six Sigma in a service setting", Managing Service Quality, Vol. 15, No. 1, pp. 82-101.
[5] Woitas M. & Willemsen, K., 2004. "Laboratory specimen turnaround time: A Six Sigma project", Journal of Emergency Nursing, June, 2004.
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