Robert Ngu P11015920
Prakash Regmi P12094665
Sanjay Maharjan P12085525
Dewan Rahman P12094756
MSc. International Business and Management - 2013 Module name:
Operations and Human Resource Management (Evening Class) Module Code:
Assignment: Group Critical Analysis Project
Theme: Key factors of employee satisfaction and its impacts to company success.
The Impact of Age and Education on the Level of Satisfaction and Motivation Among Employees
Employee satisfaction, intrapreneurship and firm growth: a model
Job satisfaction and quality management: an empirical analysis
Job Satisfaction in Public Sector and Private Sector and Private Sector: A Comparison
The effects of commitment to corporate vision on employee satisfaction with their organization
Implementing Quality Management Practices without Sacrificing Employee Satisfaction
The relationship Between Pay satisfaction & Job Satisfaction Table of Contents
2.0 Stimuli of Employee Satisfactions and Impact
2.1 Effects of Commitment to Corporate Vision on Employee Satisfaction
2.2 Pay Satisfaction and Job Satisfaction
2.3 Impacts of Age and Level of Education in Employee Satisfaction
2.4 Intrapreneurship and Firm Growth as a Factor of Job Satisfaction
2.5 Relationship between Quality Management and Job Satisfaction
2.6 Comparison of employee satisfaction between Public and Private Sectors
3.0 Comparison, contradiction and Evaluation
It is widely accepted that the employees’ job satisfaction is one of the most important elements of achieving success for an organization. In today’s organization, where company leadership is transforming from traditional styles to more collaborative style (Christensen, 2009), employee satisfaction is being given due consideration based on the concept of happy people brings happy customers and growth (Blanchard, 2004). Though De Menezes (2012) found that the job satisfaction among employees have a clear and consistent connection to company's productivity, but Schein (1995) believes management has over time pondered on best practices that increases productivity and with numerous theories, espoused on the significance of people in organization, very few managers recognize employees as capital investment not as a cost to be controlled and minimized. In this paper many influencing factors of employee satisfaction will be analyzed combined with their affects to organizational success. 2.0 Stimuli of Employee Satisfactions and Impact
There are many factors that somehow intrinsically and extrinsically keep engagement in the process of employees’ job satisfaction. Herzberg’s Motivator-Hygiene theory identifies satisfiers or motivator factors as achievement, recognition, work itself, responsibility, advancement and growth, on the other hand, dissatisfiers or hygiene factors as company policy, supervision, working conditions, interpersonal relationship at work, salary and benefits, and job security (Gitman et al 2008). Moreover, according to Lavigna (2010) & De Menezes (2012) factors such as commitment to corporate vision, leadership, work life balance, training and education, participatory management and employee empowerment strongly contribute to employee satisfaction. This literature will be investigating and analyzing the factors such as age, level of education, intrapreneurship, pay satisfaction, quality management, commitment to corporate vision and aspect of public and private sectors. 2.1 Effects of Commitment to Corporate Vision on Employee Satisfaction
The mission and vision statement of a company gives a sense of purpose, values, and behavioral...
References: Allen, N. J., & Meyer, J. P. (1997). Commitment in the Workplace: Theory, Research and Applications.Thousand Oaks, CA: Sage
Antoncic J.A, Antoncic, B
Blanchard, O. (2004) Happy Employees=Happy Customers, The Brand Builder Blog [Blog] 13 October 2005. Available at http://thebrandbuilder.blogspot.dk/2005/10/happy-employees-happy-customers.html [Accessed on 17th March 2013]
Christensen, T.W., 2009. Crisis leadership: A study of Leadership Practice, Capella University.
Clark, A, Oswald, A, and Warr, P
De Menezes, L. M. (2012) Job satisfaction and quality management: an empirical analysis. International Journal of Operations & Production Management, 32(3), pp. 308-328.
Eesley, D.T. and Longenecker, C.O. (2006). Gateways to Intrapreneurship. Industrial Management, 48(1), pp. 18-23,5.
Gitman, L. J. & McDaniel, C. D. (2008) The Future of Business: the essentials. 4th Edition. Mason: South-Western Cengage Learning.
Judge, T.A., Piccolo, R.F., Podsakoff, J.C., & Rich, B. L. (2010). The Relationships between Pay Satisfaction and Job Satisfaction. Journal of Vocational Behavior, 77, 157-167.
Kumari, G. and Pandey, K. M. (2011) ‘Job Satisfaction in Public Sector and Private Sector: A Comparison’, International Journal of Innovation, Management and Technology, Vol. 2, No.3, pp. 222-228.
Lavigna, B. (2010) Driving Performance by Building Employee Satisfaction and Engagement. Government Finance Review, 26(1), pp. 51-53.
Lieven, F., Decaesteker, C., Coetsier, P. and Geirnaert, J., (2001). Organizational attractiveness for prospective applicants: a person - organisation fit perspective. Applied Psychology: An International Review, 50(1), pp. 30-51.
Mehra, S. and Ranganathan, S. (2011) Implementing quality management practices without sacrificing employee satisfaction. Production and Inventory Management Journal, Vol. 47, No.1, 2011, pp69-79.
Metle, M.K. (2001). Education, job satisfaction and gender in Kuwait. International journal of human resource management,12(2), pp. 311-332.
Peccei, R. and Lee, H., 2005. The Impact of Gender Similarity on Employee Satisfaction at Work: A Review and Re-Evaluation.Journal of Management Studies, 42(8), pp. 1571-1592
Pelit, E., Yüksel, Ö
Ravlin, E. and Meligno, B. (1998) Individual Values in Organization: Concepts, Controversies and Research. Journal of Management, 24 (3), p.351-389.
Schein, E. H. (1995) Human Resouse Practices in Organisational Transformation: Are They Culture Specific? In: Mit sloan school of management, NDU-MIT annual conference. Singapore 1995.
Slack, F., Orife, J.N., Anderson, F
Thinking Bookworm (2012) Management of Human and Organizational Resources. [Online] Available at http://thinkingbookworm.typepad.com/ [Accessed on 18th March 2013]
Turkyilmaz, A., Akman, G., Ozkan, C
Wan, Z., L.E. Leightley. 2006. Job satisfaction and workforce demographics: A longitudinal study of the U.S. forest products industry. Forest and Wildlife Research Center, Research Bulletin FP 362, Mississippi State University. 7 pp.
Yee, R. W. Y., Yeung, A. C. L., Cheng, T. C. E. (2008), The Impact of Employee Satisfaction on Quality and Profitability in High-contact Service Industries. Journal of Operationsl Management, 26, p 651-658
Zuckerman, M.B., 2011
Transcription of Interview
Jakob Lyngsø Andersen, 2013, FLSmidth Human Resource Group Manager Interview on Employee Satisfaction, Interviewed by Noreen S
Please join StudyMode to read the full document