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Performance and Development Summary (Hourly Associates)

|Name: | |Locati| |
| | |on/Des| |
| | |cripti| |
| | |on: | |
|CUSTOMER SERVICE: FIRST | | | |
|Find – Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance |X | | |
|Inquire – Seeks to fully understand the customers’ needs and project, makes sure customer has everything he/she needs |X | | |
|Respect – Treats customers and other associates in a sincere, appreciative manner; has a polite, professional and positive attitude |X | | |
|Solve – Solves the customers problems, looks for opportunities to say “yes” and share product knowledge, empowers him/herself to take care of the |X | | |
|customer | | | |
|Thank – Thanks the customer and asks him/her to shop with us again | |X | |
|Professionalism - Acts

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