Resume
JaMeka Ivy Ft. Washington Maryland 20744 jameka.ivy@gmail.com
Cell (202)-258-0621 Home (301)248-7410
OBJECTIVE: To become a constituent of a team environment that would afford me the ability to utilize and improve my Administrative and Customer Relations skill sets.
PROFICIENCIES: • Over 3 years of Outstanding Customer Service, Retail & Cash Handling experience • Efficient at multitasking and adjusting as work duties evolve • Operate cash register, office equipment & multi-line telephone systems with ease
WORK HISTORY:
Summer 2009 - Present Guest Relations, JetSetDC.com Washington D.C. o Meet and greet over 3000 customers weekly o Provide outstanding customer service on every contact o Data collection and entry o Promotions (street team): distribute event handbills, tickets & other printed material to guests o Cash handling o Thank each guest and invite them to return
September 2011 – Present Server, TGI Fridays Forestville, MD o Cheerfully and knowledgeably suggestively sell drinks, appetizers, entrees, and desserts o Demonstrate over-the-top passion for and commitment to service o Demonstrate thorough product & menu knowledge o Take guest orders according to procedure o Deliver food in a friendly, timely, knowledgeable manner o Collect and process guest payments in an accurate and timely manner
April 2011- September 2011 Front Office Assistant, Worlds Gym Ft. Washington, MD o Managed telephone lines o Payment processing o Responded to client inquiries o Basic child care o Maintained a safe and orderly environment for gym members
Jan. 2011-May 2011 Cashier, Checkers /Rally’s Clinton, MD o Maintain a sanitized work and customer area o Prepare meals according to Checkers/Rally’s safety, quality & freshness standards o Assisted customers as needed o Cash handling o Promoted to Drive-Thru after 4 weeks
Mar.
Cell (202)-258-0621 Home (301)248-7410
OBJECTIVE: To become a constituent of a team environment that would afford me the ability to utilize and improve my Administrative and Customer Relations skill sets.
PROFICIENCIES: • Over 3 years of Outstanding Customer Service, Retail & Cash Handling experience • Efficient at multitasking and adjusting as work duties evolve • Operate cash register, office equipment & multi-line telephone systems with ease
WORK HISTORY:
Summer 2009 - Present Guest Relations, JetSetDC.com Washington D.C. o Meet and greet over 3000 customers weekly o Provide outstanding customer service on every contact o Data collection and entry o Promotions (street team): distribute event handbills, tickets & other printed material to guests o Cash handling o Thank each guest and invite them to return
September 2011 – Present Server, TGI Fridays Forestville, MD o Cheerfully and knowledgeably suggestively sell drinks, appetizers, entrees, and desserts o Demonstrate over-the-top passion for and commitment to service o Demonstrate thorough product & menu knowledge o Take guest orders according to procedure o Deliver food in a friendly, timely, knowledgeable manner o Collect and process guest payments in an accurate and timely manner
April 2011- September 2011 Front Office Assistant, Worlds Gym Ft. Washington, MD o Managed telephone lines o Payment processing o Responded to client inquiries o Basic child care o Maintained a safe and orderly environment for gym members
Jan. 2011-May 2011 Cashier, Checkers /Rally’s Clinton, MD o Maintain a sanitized work and customer area o Prepare meals according to Checkers/Rally’s safety, quality & freshness standards o Assisted customers as needed o Cash handling o Promoted to Drive-Thru after 4 weeks
Mar.