Preview

Reservation System Chapter I

Powerful Essays
Open Document
Open Document
1200 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Reservation System Chapter I
Chapter I

I. Introduction

A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. As one of the fastest growing sectors of the economy of our time, the hotel industry alone is a multi-billion pesos and growing enterprise. It is exciting, never boring and offer unlimited opportunities. The hotel industry is diverse enough for people to work in different areas of interest and still be employed within the hotel industry. But the sad things, small hotels still using a manual reservation system and they don’t have a system that can minimize their jobs like a automated database system. Even the government staff houses like NEDA staff house have the budget but still using a manual system like log books.

The main targets of this study are for the employees of NEDA STAFF HOUSE. This study aim to benefit the subject of our study, it will minimize their work and can have a security for their respective files. This study will also help the proponents to enhance their knowledge in programming such as Microsoft office application as well as teamwork throughout the study. Interaction and individual stimulation have always been linked to the technological availability of the time and place. With the transition to an information-based society, computers and transactions have evolved from manual transaction. One of the solutions or alternatives to the problems that a hotel is facing, a system was being developed which can edit, delete, filter, monitor and store and secured the records of the customers.

The propose system will help the staff house to

You May Also Find These Documents Helpful

  • Powerful Essays

    Panera Bread Company

    • 6804 Words
    • 28 Pages

    With this form we declare that, this assignment has been done with our ability and our own knowledge and no act of plagiarism has been committed.…

    • 6804 Words
    • 28 Pages
    Powerful Essays
  • Powerful Essays

    Max, a person very familiar with Argentina Suites took responsibility to manage the hotel and to make it a better place to stay. In doing so he went around the hotel to start asking questions. Max quickly discovered many flaws in the hotel, one being how inefficient the hotel is overall. Observing the work processes and procedures, he noted that reservations were taken by telephone and written in duplicate using carbon paper. This problem caused different companies and different individuals within companies to receive different rates. He found that the guest history system consisted of individual registration cards that were stapled to the reservation sheet. These cards were often lost. There was no interface between handling room inventory and handling guest information. There was no computer program that kept track of information about hotel statistics such as a profile of the hotel’s primary customer base. For keeping track of the amount of cash, credit card slips, and checks that entered or left the front office, Osvaldo, head of accounting agreed how it will be much easier and efficient to install computer systems.…

    • 1607 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    ethical issue of alcohol

    • 9785 Words
    • 40 Pages

    In this portfolio I am going to discuss about introduction to global tourism and hospitality, industry interrelated nature of tourism and the challenges faced while entering this industry. I have also spoken about the current issues in which I have explained about the history of HYATT and the impact it has worldwide. Apart from I have explained about advantages and disadvantages of ownership, difference between luxury and boutique hotels, similarities of cruise& resort hotels and analysing that why casino is popular for developer. Further in case study I have explained the problem in the case study and its critical issues along with a suitable solution for it. In second case study I have explained about the installation of PMS system and the decision making involved in the organisation. For this portfolio I have visited some places and given the description about it for e.g. coffee shop, shark bar, The Star and a local restaurant named Gungho. An further I am discussing about cost reduction methods and how it helps in improving performance business operation and about CSR. An at last there is explanation about the current and future trends of hotel.…

    • 9785 Words
    • 40 Pages
    Powerful Essays
  • Powerful Essays

    Hotel and Sheraton

    • 3380 Words
    • 14 Pages

    One of the most noticed hospitality service providers is known by the name of SHERATON with an absolute commitment to customer satisfaction, this five star hotel is a great destination as a accommodation service provider, owned by Starwood Hotels and Resorts chain, every guest notice the innovative designs and marketing procedures that Starwood Hotels and Resorts does, but the most important and to complement all others efforts and that customer will not forget is the people, people that take care of the guest with the smile in the face and with the desire to help, the powerful results living this strong service culture brings benefits not just for guests and associates but also helps to maintain organization goals and objectives. Sheraton beside accommodation service provider also focus in other kind of services that bring more business to the company and variety of activities and services for customers. A SWOT analyse directed to Starwood organization will be directed as all SWOT topics from Sheraton pending from the organization as a hole. An overall view over the key components of the service at Sheraton use to provide guests a smooth and enjoyable stay. Hospitality and Accommodation is highly competitive industry. in most cases is impossible to operate a hotel aimed at satisfying the wants and desires of all potential customers, attempting that, hotels are likely to target a small portion of clients to be satisfied. This is why the hotel industry has become segmented over the years with different hotels targeting different market segments, Targeting the luxury segment of the hotel industry can be lucrative, but it is also very difficult. Luxury hotels such as Sheraton focus on a guest's experience, offering virtually everything that the guest could ever want. Sheraton web site specializes in providing information about all Sheraton hotels worldwide. Also, it specializes in providing online hotel reservation as well as…

    • 3380 Words
    • 14 Pages
    Powerful Essays
  • Good Essays

    “People oriented", this is the hotel service of the highest frequency words in one, but how to understand the "people-oriented", and fell at the service implementation, but not so simple. Four Seasons Hotel prior to the opening trial of business is not facing society, but to face the staff, commissioning a month, the staff try to eat a month, identify problems, stop at any time, in order to ensure the quality of the opening one hundred percent. This is a people - the guests when the hotel can not be "guinea pigs." From this concept, the Four Seasons Hotel is no interns. Employees must be strengthened into the store a series of training to meet the requirements of posts, appointment is a formal work - services must be perfect for guests, not the internship process. A defect in the current hotel is the rooms, restaurants, PA, recreational and other first-line lack of understanding among the various departments, the hotel also provides that employees of various departments can not "string Kong," and this will inevitably affect the overall service quality and team spirit. The last of a series of training is to allow employees to do the day the guests, in addition to free room arrangements, and the other 600 distributed to staff, the staff wear casual consumption in the hotel, dining, fitness, the bar can be, requiring employees to stand in the guest point of the hotel experience, understanding customers. Proceeding to create a high degree of satisfaction with the service, and also from the beginning so that employees of various departments of the hotel have a comprehensive understanding facilitate future communication and coordination among departments. Four Seasons Hotel "people-oriented" high level of protection is an important embodiment of the guests right to privacy and equal respect for each guest. This is, in our country, both conceptual issues, but also the difficulty of the operation, while the Four Seasons Hotel in respect of human rights is the undying…

    • 1095 Words
    • 3 Pages
    Good Essays
  • Better Essays

    Airline reservations systems contain airline schedules, fare tariffs, passenger reservations and ticket records. An airline's direct distribution works within their own reservation system, as well as pushing out information to the GDS. Second types of direct distribution channel are consumers who use the internet or mobile applications to make their own reservations. Travel agencies and other indirect distribution channels access the same GDS as those accessed by the airlines reservation systems, and all messaging is transmitted by a standardized messaging system that functions on two types of messaging that transmit on SITA's HLN (high level network).…

    • 3442 Words
    • 14 Pages
    Better Essays
  • Satisfactory Essays

    FEASIBILITY STUDY SAMPLE

    • 10617 Words
    • 84 Pages

    FAR EASTERN UNIVERSITY Institute of Tourism and Hotel Management WONDERLAND PASTRIES A Feasibility Study Presented to the Faculty of the Institute of Tourism and Hotel Management of Far Eastern University Sampaloc, Manila In Partial Fulfillment Of the Requirements for the Degree of Bachelor of Science in Tourism Management Pamela S. Cabanayan Ericka D. Dela Cruz Lorenzo Miguel R. Ilano II Mariel Abigail E. Nagaño Althea Kaye E. San Felipe Jellypher C.Somlani TABLE OF CONTENTS I. EXECUTIVE SUMMARY Page 5 A. Type of Business B. Management Highlights C. Marketing Highlights D. Financial Highlights E. Socio-Economic Contribution II. MANAGEMENT ASPECT Page 7 A. Key Business Operations B. Type of Business C. Organizational Structure Page 8 D. Job Descriptions Page 9 E. Salaries and Benefits Page 12 F. Hiring of Personnel Page 13 G. Orientation Page 14 H. Performance Appraisal Page 15 I. GANTT CHART Page 16 III.…

    • 10617 Words
    • 84 Pages
    Satisfactory Essays
  • Good Essays

    Mr. Oscar Mendoza is the owner of the Triumph Tours, and in July 1989, he read from newspaper an advertisement of leasing Hotel Continental’s facilities. During the last six months, he has been seriously thinking about operating a hotel because of experiencing difficulties in getting hotel accommodations. During the last two years, Hotel Continental incurred losses of about P2 to 3 million pesos. Mendoza told Ernesto de los Santos, his Marketing Manager, that his travel business can only provide 40% utilization of the hotel. He also asked de los Santos to gather some data that will help to the situation. De los Santos called all his staffs to gather data about hotel industry and give it to him. Several days later, Mendoza already received the packet of information submitted by two of the five staff members of the marketing management.…

    • 1038 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Hotel is an organisation that involves in business with its Mission, Goals, Strategies and Tactics. It plans and coordinates activities of its staff in order to achieve its goal; it divides personnel into functional departments, each with their own areas of authority and responsibilities. Like every organisation, hotels too have their Product and Services for which the Human Resources are involved for its production, sales and service which is facilitated by money. Also it fulfils the pre-requisites of an organisation like- Division of Labour, Source of Authority, Establishment of Relationship, and Span of Control. A hotel has various departments which coordinate effectively to achieve the set goal of the organisation (i.e. hotel) thus we can conclude that a Hotel is an Organisation.…

    • 1899 Words
    • 8 Pages
    Good Essays
  • Good Essays

    During the technology improving, the world is becoming much smaller and more and more integrated; people are more willing and able to pay more time and money on travel and leisure. “According the World Tourism Organization, international tourism is expected to grow at an average of 4.1 percent though 2020, ending with a total of 1.6 billion tourists traveling worldwide.” [1] Therefore there are a lot of opportunities for the hospitality industry to improve. In these years, the hospitality industry had a huge improvement, and many top companies are looking for the new marketing in the emerging economies, such as Carlson, Hyatt, and Hilton. “Our Ambition 2015 strategy entails growing our hotel portfolio by at least 50 percent to reach over 1,500 hotels in operation by 2015.”[2] However, we are still facing many problems and difficulties in the different hotels, such as Human Resources management, guest satisfactions and food safety. In this project, I am going to analysis the problem in the hotel and find the solutions for the problem which are based on the academic, then give the SWOT of my topic. I did my internship in Radisson Blu in China; position was F&B cross training, so my problem is based on my own real experiences. My problem is the lack of employees of the F&B Department. The solutions will link to the Human Resources, on the management skill side, that should be team work, time management and motivation. From the project, we will know the working process of the F&B Department, the guest’s satisfactions and how to motivate the employee and let them do the contributions to the hotel. Lack of employees is a general problem for the hotels, so the limit for the research is hard to find the special theory or method to solve the problem.…

    • 612 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Hotel Project

    • 10864 Words
    • 44 Pages

    A hotel is an establishment that provides paid lodging, usually on a short-term basis. Hotels often provide a number additional guest services such as restaurant, a swimming pool or childcare. Some hotel has conference services and meeting rooms and encourages groups to hold conventions and meeting at their location. Revenues of hotel and restaurant (H&R) industry in India during the financial year 2000-2011 was INR 804.32 billion, a growth of 41.27% over the previous year, primary driven by foreign tourist arrivals, which increased by 16.17% currently there are some 1980 hotels approved classified by the ministry of tourism, government of India, with a total capacity of about 110,000 hotel rooms. With tourism industry showing excellent performance, in terms of foreign tourists arrival and demand outpacing supply, the hospitality industry, is poised to grow at a faster rate and reach INR 1026.76 billion by 2012. It is estimated that over the next two years 80,000-90,000 rooms will be added across different categories throughout the country. In the Indian scenario, the report covers the current trends in hotel industry ( increase in foreign tourist arrivals, MNCs foraying into India, demand supply mismatch getting closer, rise in occupancy rates and Rev PRA and strong recovery of the Indian economy), its structure (composition of hotels), key consumer segments (business traveler, leisure traveler, & airline cabin crew) and value chain. As a part of the de risking model the companies in Indian hotel industry are also moving up the value chain to management contracts and co-branding. The report on Indian Hotel Industry provides an in-depth view of the sector in general and important aspects of the sector. The report starts with the global hotel industry to give a perspective of the Indian hotel industry in the global context. The report covers the hotel industry structure, major players,…

    • 10864 Words
    • 44 Pages
    Powerful Essays
  • Satisfactory Essays

    Resume

    • 367 Words
    • 2 Pages

    To have an on-the-job-training in an organization where I can maximize my skills, contribute my knowledge and impart what I have learned to help the organization achieve its goal.…

    • 367 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    This chapter deals with the synthesis or related literature and studies, both local and foreign whish the searcher had read to strengthen the conceptual framework of the study. All these reviewed materials bear significance to the present investigation.…

    • 964 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Reservation

    • 1457 Words
    • 6 Pages

    The Constitution of India does provide special privileges to the downtrodden sections of society called Scheduled Castes and Scheduled Tribes. The special provisions were primarily for a limited period often years from the date of application of constitution. There is no fixed period for continuation of this privilege. The constitutional safeguards continued to be extended each time by ten years. before the period of earlier ten years expired.…

    • 1457 Words
    • 6 Pages
    Good Essays
  • Good Essays

    Practicum Report

    • 1227 Words
    • 5 Pages

    I would like to thank the following individuals who gave generously of their time and their expertise to assist advice and guide me throughout my traing.…

    • 1227 Words
    • 5 Pages
    Good Essays