Research Proposal Writing

Topics: Customer service, Research, Customer Pages: 4 (918 words) Published: February 28, 2014


Exploring Ways to Enhance Customer Satisfaction
Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction in the modern day world is the essence of every business. The importance of customer satisfaction is that it maintains client loyalty through exceptional customer service, which, in turn, can lead to growth in market share and profitability. Customer satisfaction also generates a positive company image. Clients who are pleased by positive employee attitudes and efforts will keep coming back and likely will inform others of their positive experiences. Overall, perhaps the greatest importance of customer satisfaction is that it can make someone's day to receive exceptional customer service. Client loyalty is essential for business growth, but it cannot exist without customer satisfaction. When customers know that they are getting their money's worth for a company's products or services, they are likely to come back, especially if they have had a good experience with the company's employees. Loyal customers are likely to spend more money, which can increase the company's market share and profitability, so maintaining client loyalty is an example of the importance of customer satisfaction. A positive company image is another example of the importance of customer satisfaction. Satisfied customers will refer their friends and family members to businesses where they have received exceptional customer service. As a business grows in popularity, it will be better able to compete in its market. Competitive advantage helps guarantee more business and, in turn, more profit. Profit is not simply for employee gain. It is necessary for business sustainability and growth, so customers will be able to keep coming back for more. Hence customer satisfaction is very important because it can keep business booming.

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