SHC 31 Promote communication in health, social care or children’s and young people’s settings Title Level Credit value SHC 31 Promote communication in health, social care or children’s and young people’s settings 3 3 Assessment criteria The learner can: 1.1 Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff is aware of the current needs of the client. 1.2 Explain how communication affects relationships in the work setting Communication in the workplace is an important part of your role. It builds good relationships with your colleagues, and your service users. If communication techniques that you use are ineffective, this could lead to problems with the relationships within your workplace. if there is ineffective communication between the following relationships then Lack of trust and confidence. Could give the wrong type of care. Could miss out on important information – which could result in harm.
Learning outcomes The learner will 1. Understand why effective communication is important in the work setting
2. Be able to meet the communication and language needs, wishes and preferences of individuals
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes etc. I can also make my own observations as I support