Research Methodology

Topics: Management, 175, Operations management Pages: 5 (1027 words) Published: June 25, 2013
PRODUCTION AND OPERATIONS MANAGEMENT
Second Edition
KANISHKA BEDI
Assistant Professor Universitas 21 Global Bangalore

OXFORD
UNIVERSITY PRKSS

Contents
Preface to the Second Edition Preface to the First Edition Acknowledgements 1. Introduction to Production and Operations Management Products and Services 2 The Product/Process Continuum 7 The Transformation Process 8 Production and Operations Management 10 Product Design 13 Process Design 16 Automation 18 The Production Manager 21 POM in India: First 40 Years of the Republic 25 • Summary 28 References 29 Keywords 29 Case Study I—Kishore Biyani and Big Bazaar 30 Case Study II—Rover-Honda 32 Concept Review Questions 33 Project Assignments 34 2. Service Operations Management Services Scenario in India 36 Medical Tourism in India 37 Characteristics of Services 39 Classification of Services 42 Service Capacity 47 Yield Management 50 Designing Service Processes 53 Service Blueprinting 59 Service Quality 61 Measuring Service Quality using SERVQUAL • iv vi ix 1

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Quality Ratings in the Hotel Industry 76 Summary 85 References 86 Key Terms 87 Case Study I—Naresh Goyal and Jet Airways 87 Case Study II—Narayana Hrudayalaya 96 Concept Review Questions 99 Project Assignments 100 3. Outsourcing and Off shoring India as an Outsourcing and Offshoring Destination 102 Banking Industry and Outsourcing 104 Outsourcing, Offshoring, Near-shoring, and Farm-shoring 106 Summary 117 References 117 Key Terms 118 Case Study—Sunil Bharti Mittal and Bharti Airtel 118 Concept Review Questions 122 Project Assignment 123 101

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4. Facility Location Planning Introduction 125 Operations Strategies for Multiple Facilities 127 • Factors Affecting Facility Location Planning 129 '• Locating Foreign Operations Facilities 133 Factor and Location Ratings 135 Break-even Analysis for Facility Location Planning 137 Simple Median Model 150 • • The Centre of Gravity Method 152 ' • • • Transportation* Model using MS Excel XP 153 Ardalan Heuristic for Location Planning of Service Facilities 161 Summary 163 References 163 Keywords 163 . . . . Case Study I—Tata's 'Dream Car' Plant Location 164 Case Study II—Toyota in China 167 Concept Review Questions 169 Numerical Problems 169 Project Assignments 170 . 5. Facility Capacity and Layout Planning Capacity and Capacity Planning 172

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Decision Tree Analysis in Facility Capacity Planning 181 Facility Layout Planning 186 The Assignment Model in Layout Planning 203 Load-Distance Analysis in Process Layouts 206 Closeness Ratings 207 Summary 209 References 210 . Keywords 210 • w Case Study I—'Professor' Lalu scripts Indian Railways's Turnaround Case Study II—Honda's Mixed Model Assembly Lines 216 Concept Review Questions 217 Numerical Problems 217 Project Assignments 220 Project Management Introduction 222 Role of Project Management in Other Functional Areas of Management Network Diagrams 230 Critical Path Method 233 Programme Evaluation and Review Technique 252 Limitations of CPM and PERT 257 Crashing of a Project 257 Resource Levelling 273 Microsoft Project 2000 285 Summary 296 References 297 Keywords 297 Case Study I—E. Sreedharan and the Delhi Metro Rail Project 299 Case Study II—Dhabol Power Project 306 Concept Review Questions 309 Numerical Problems 309 ' Project Assignments 313 Inventory Management Introduction 317 Uses of Inventory 319 Role of Other Functional Departments 321 Types of Costs 322 Inventory Management Systems 327 Monte Carlo Simulation in Inventory Management Summary 369 References 369

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Keywords 370 Case Study I—Pantaloon—Revolutionizing Inventory Management in Indian Retailing • 370 Case Study II—Olivetti 374 Concept Review Questions 376 Numerical Problems 377 Project Assignments 380 8. Materials Requirement Planning, Just-in-Jlme, and Supply Chain Management Materials Requirement...


References: 630 Keywords 630 Case Study I— 'Pure for Sure ' with Bharat Petroleum 637 Case Study II—Harley-Davidson 640
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Concept Review Questions 642 Numerical Problems 642 __ Project Assignments 644 _ 14. Demand Forecasting Demand Forecasting 646 Qualitative Methods of Forecasting 649 Quantitative Methods of Forecasting 657 Measurement of Forecasting Errors 677 Siummary 685 Reference 685 Keywords 686 Case Study I—Air Traffic Forecasting by Airbus 686 Case Study II—GE Aircraft Engines 692 Concept Review Questions 694 Numerical Problems 694 Project Assignments 698 15. Operations Strategies Introduction 700 Relationship Between Business Grand Strategy and the Operations Strategy 703 Dimensions of Operations for Competitive Advantage 709 Innovation Management 773 Allocating Resources to Strategic Alternatives 720 Summary 726 Reference 726 Keywords 727 Case Study.I—Videocon—The True Indian Multinational 728 Case Study II—Indian 'Scorpio ' Stings the World 732 Case Study III—BMW Rolls-Royce 736 l Concept.Review Questions 737 Numerical Problems 737 Project Assignments 738 . Answers to Numerical Problems Appendix: Statistical Tables Index 645
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