Res/320 Role Of Management Research Paper
Role of Management Paper
C. Spikes
RES/320
Abstract Management can use research to acquire information that will make an organization more successful. Doing research, formulating plans for research analysis, and then implementing that plan is all done by management team of a business. The type research that is done is largely based on what the data is looking to find out. The most common way to collect data from employees and customers is to conduct surveys. Management teams may conduct employee satisfaction survey and or customer satisfaction surveys to obtain data from real people within the population they deal with most. Management and research work well together when the data is analyzed and used to implement …show more content…
gathered about their employees was shocking to RTE Inc. because they discovered that employee morale was extremely low. Many of the employees thought they might be fired at any moment because they had been with the company for so long and they were getting older. Some employees at RTE Inc. did not think that they would ever receive recognition for all of their hard work. Management at RTE Inc. even learned that some of their employees would ever be promoted with in the company. All of these issues discovered through simply conducting an employee satisfaction could affect the products produces at RTE Inc. Analyzing data from the employee satisfaction surveys at RTE Inc. will allow management the opportunity to develop and implement strategic plans to change to overall attitude of their employees. RTE Inc.’s management team should be able to examine the data collected and determine what next steps are necessary begin the process of improvement. Being able to identify who produced the blankets that were not satisfactory gives RTE Inc. the opportunity to look at the survey answers of those specific employees and divulge what the main issue is so that it can be corrected.
Increasing Customer …show more content…
Positive surveys can teach a company what they are doing right and what should be expounded upon. If a specific employee always greets customers a certain way and they report that they really enjoyed that greeting perhaps the entire staff could be trained to greet in such a way. If a negative survey is submitted management should address is quickly, however, consider and plan out how to avoid having this negative experience occur again. All customer satisfaction data should be used for analyzing how to improve the customer’s
C. Spikes
RES/320
Abstract Management can use research to acquire information that will make an organization more successful. Doing research, formulating plans for research analysis, and then implementing that plan is all done by management team of a business. The type research that is done is largely based on what the data is looking to find out. The most common way to collect data from employees and customers is to conduct surveys. Management teams may conduct employee satisfaction survey and or customer satisfaction surveys to obtain data from real people within the population they deal with most. Management and research work well together when the data is analyzed and used to implement …show more content…
gathered about their employees was shocking to RTE Inc. because they discovered that employee morale was extremely low. Many of the employees thought they might be fired at any moment because they had been with the company for so long and they were getting older. Some employees at RTE Inc. did not think that they would ever receive recognition for all of their hard work. Management at RTE Inc. even learned that some of their employees would ever be promoted with in the company. All of these issues discovered through simply conducting an employee satisfaction could affect the products produces at RTE Inc. Analyzing data from the employee satisfaction surveys at RTE Inc. will allow management the opportunity to develop and implement strategic plans to change to overall attitude of their employees. RTE Inc.’s management team should be able to examine the data collected and determine what next steps are necessary begin the process of improvement. Being able to identify who produced the blankets that were not satisfactory gives RTE Inc. the opportunity to look at the survey answers of those specific employees and divulge what the main issue is so that it can be corrected.
Increasing Customer …show more content…
Positive surveys can teach a company what they are doing right and what should be expounded upon. If a specific employee always greets customers a certain way and they report that they really enjoyed that greeting perhaps the entire staff could be trained to greet in such a way. If a negative survey is submitted management should address is quickly, however, consider and plan out how to avoid having this negative experience occur again. All customer satisfaction data should be used for analyzing how to improve the customer’s