Report on the effective communication

Topics: Communication, Nonverbal communication, Writing Pages: 10 (3877 words) Published: September 25, 2013
Report on the effective communication
Date: 18/10/2012
Introduction
This is a report based on information that is related to effective communication. There will be specific sections in the report, which refer contexts of communication, forms of communication and interpersonal interaction. The information within this report states what contributes towards and communication within health and social care settings and how specific factors can become barriers to effective communication. Content

Contexts of communication:
In a health and social care environment, there are many forms of effective communication and interpersonal interaction. There are different contexts of communication which is the different settings, where the exchange of information between the service user and the service provider is takes place. One context of communication is the age of the service user or the service provider which is where one person talks differently to the other person, depending on their age. This could be used in a health and social care setting for example: a service provider could be having a conversation with a service user within a nursery. It’s important for the service provider to make sure the service user feels comfortable when they are being spoken to, so eye contact is an important factor within that context. This allows for the service user to give the service provider more information about what they are talking about and allows the service provider to understand what the service user is saying. A service provider’s tone of voice would be different when talking to a child compared an adult. Another context of communication is the gender of the service user or the service provider which is where one person talks differently to the other person, depending on whether they are feminine or masculine. This could be used in a health and social care setting for example: a service provider could be having a conversation with a service user within an elderly care home. It’s important for the service provider to make sure the service user doesn’t feel uncomfortable when talking to them. Depending on the gender of the service provider or the service user can influence the type of communication that takes place. For example: if the service provider is a female, they would feel much more comfortable talking to a female service user than a male service user. If the service provider is male, they may feel much more comfortable talking to a male service user than a female service user. It would be the same context for the service user as well. Another context of communication is the social class of the service user or the service provider which is where people are from different socio-economic backgrounds. This could be used in a health and social care setting for example: a service provider could be having a conversation with a service user within a social work meeting. It’s important for the service provider to make sure the service user does not feel any awkwardness within the communication. Depending on where the service user or the service provider is based within the social class, can influence the conversation. For example: if the service provider is a working class individual then they have to respect that other service providers or the service users may be below or above their social class. If they are below in social class, then they shouldn’t talk down to them as it could them feel very uncomfortable and if they are above in social class, then others shouldn’t be made to feel like they are any less or more important than anybody else they talk to. In addition to that, another context of communication is the language of the service user or the service provider which is where either person communicates using words that are common to the people from the same country or nation. This could be used in a health and social care setting for example: a service like a hospital provides leaflets for their patients (service users)...
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