Report on London Underground
Report on London Underground (Notes)
Slide 1 – Introduction
Our team plans to identify the challenges facing London Underground by applying models such as PESTLE, Shareholders analysis, SWOT, and McKinsey’s to bring them into perspective. We shall first analyse the external environment, identify the challenges, then we will look at how one of these challenges is affecting LU internally before making a recommendation.
Slide 2- About LU
Here is a little information about London Underground that we have sourced from the TFL website.
Did you know………
• 275 stations across the Underground & 402 kilometres of track.
• The busiest line on the system is the District Line which carries over 180 million passengers per year over its 40 mile length.
• London Underground Limited (LUL) is part of Transport For London (TFL).
• First underground railway opened in London in 1863 but LUL was formed in 1985 as a Private Public Partnership composed of Metronet and TubeLines.
• Vision is to provide “world class” service to all its customers.
Slide 3 – Monitoring
The adage ‘knowledge is power’ has long been sited as the formula for success. We believe that for LUL to be effective and efficient they must use the knowledge from departments, individual contribution and customers to measure performance. Watson and Gallagher (2005) state that factors which impacts performance and therefore needs monitoring include, but is not limited to:-
1. The finance of the LUL which includes cost and income, shareholders value and added value.
2. The impact of all shareholders on standards, changes in behavior of staff, customer, and economic and political environs as well as innovation will determine how LUL responds to its environment.
Slide 4 - PESTE
Pros
• Contextualises the business within a wider framework
Slide 1 – Introduction
Our team plans to identify the challenges facing London Underground by applying models such as PESTLE, Shareholders analysis, SWOT, and McKinsey’s to bring them into perspective. We shall first analyse the external environment, identify the challenges, then we will look at how one of these challenges is affecting LU internally before making a recommendation.
Slide 2- About LU
Here is a little information about London Underground that we have sourced from the TFL website.
Did you know………
• 275 stations across the Underground & 402 kilometres of track.
• The busiest line on the system is the District Line which carries over 180 million passengers per year over its 40 mile length.
• London Underground Limited (LUL) is part of Transport For London (TFL).
• First underground railway opened in London in 1863 but LUL was formed in 1985 as a Private Public Partnership composed of Metronet and TubeLines.
• Vision is to provide “world class” service to all its customers.
Slide 3 – Monitoring
The adage ‘knowledge is power’ has long been sited as the formula for success. We believe that for LUL to be effective and efficient they must use the knowledge from departments, individual contribution and customers to measure performance. Watson and Gallagher (2005) state that factors which impacts performance and therefore needs monitoring include, but is not limited to:-
1. The finance of the LUL which includes cost and income, shareholders value and added value.
2. The impact of all shareholders on standards, changes in behavior of staff, customer, and economic and political environs as well as innovation will determine how LUL responds to its environment.
Slide 4 - PESTE
Pros
• Contextualises the business within a wider framework
References: Wickham P. A. (2000) Financial Times Corporate Strategy Casebook, Harlow: Pearson Education Limited www.rmtlondoncalling.org.uk/node/1927 Robbins, S.P. (1993) Organizational Behaviour, Prentice Hall 1.Improving public transport ticketing through smart cards (Bibliography) Published Thursday, 21 October, 2010 - 08:53 Accessed 07/11/10