Preview

Report

Powerful Essays
Open Document
Open Document
1176 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Report
-------------------------------------------------
KAI

S156759
Module - Leadership Organisational Development
Tutor- Susan Blything-Smith
Date of Completion - 04/03/2013
-------------------------------------------------
KAI

S156759
Module - Leadership Organisational Development
Tutor- Susan Blything-Smith
Date of Completion - 04/03/2013
Kitchen Wrongdoing-The Change
Kitchen Wrongdoing-The Change

Contents 1.0 Introduction 2 1.1 The Organization 2 2.0 Discussion of body 3 2.1 THE URGENCY 3 2.2 THE VISION 4 2.3 The Change 4 2.4 Communications 4 2.5 Empower 4 2.6 Short-term wins 4 2.7 Keep it up 4 2.8 New Culture 4 2.9 4 3.0 Conclusion 5 3.1 Findings 5 3.2 Comments 5 4.0 Recommendations 5 4.1 5 4.2 5 4.3 5 4.4 5 5.0 Bibliography 5 6.0 References 6 7.0 Appendices 7

1.0 Introduction
The kitchen was part of the initial project for the student’s bar, with the ability to produce food hot or cold, of quality at a cheap price for the students, academic staff and any other body that could came through the door. The monthly operation of the kitchen overall would go to the amount of proximally £10.000. This amount includes wages and all suppliers. I will show how an effective change in Leadership had occurred in this kitchen, sadly too late for its employees due to the closure of the Students Bar. (BBC News, 2012)

2.1 The Organization

The students bar, Kai, was a place where students would gather, either to lunch, to drink or just to have a conversation. A kitchen was also available, it had a team of four {4} professional chefs and one {1} kitchen-porter. From that team, one {1} was hired as the Head-chef, with the professional ability to run the kitchen in all its working aspects. This would include running all the financial aspects to the kitchen, staff rotas, hours of work, health and safety, hygiene regulations, maintenance and any other issue related to the kitchen that would came up



References: BBC News, 2012. University Campus Suffolk 's union to close Kai Bar. [Online] Available at: bbc.co.uk/news/uk-england-suffolk-20465065 David M. Herald, D. B., 2008. Leading Change Management, Leadership strategies that really work. London: Kogan Page Limited. Gordon L. Lippitt, P. L. J. M., 1995. Implementing Organizational Change. London: Jossey-Bass Limited. Hales, C., 2001. Managing Through Organization. London: Thomson Learning. John P. Kotter, J. L. H., 1992. Corporate Culture and Performance. New York: The Free Press. Kotter, J. P., 1999. What Leaders Really Do. Harvard: John P. Kotter. Kotter, J. P., 2006. Our Iceberg Is Melting. London: Pan Macmillan Ltd. Kotter, J. P., 2008. A sense of urgency. Boston: Harvard Business School Publishing. Kotter, J. P., 2012. Leading Change. United States: John P. Kotter. McCalman, R. A. P. &. J., 2010. Change Management, A guide to effective implementation, Third Edition. London: Sage Publications Ltd. Missionstatements, 2013. www.missionstatements.com. [Online] Available at: http://www.missionstatements.com/index.html Posner, k. &., 2007. The Leadership Challenge, 4th Edition. San Francisco: Jossey-Bass.

You May Also Find These Documents Helpful

  • Good Essays

    In the Shoes of a Server

    • 840 Words
    • 4 Pages

    The clattering of plates and the clicking of heels on a tile floor are the white noise of the restaurant. Kitchen partners rush to get the next salad ready, the next steak cooking. The expeditors keep the restaurant working smoothly, the source of communication between the front of the house and the kitchen. A business partner shouts “Corner!” as she rounds the bend between the kitchen and the hallway leading to the general area of the restaurant. Two servers see each other for the first time during their shift and exchange a quick “How are you?” without stopping long enough to hear the reply of their co-worker. A manager explains the goals of the evening to a group of distracted employees in the pass-through, watching a rush of customers enter through the double glass doors. The restaurant lifestyle is a unique discourse with success resulting from the quality of customer service and understanding the value of time-saving efficiency.…

    • 840 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    The Undergrad Grill faced a number of challenges, which caused it to fail. There are many different types of restaurants on Restaurant Row and the Undergrad Grill didn't have any unique food. When the students of Benson University look for a place to eat and go in Undergrad Grill, the restaurant didn't have a specific and interesting food.…

    • 317 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Identify one restaurant that is currently practicing farm to table style of operations. Write a summary of the cuisine and a short biography of the chef in charge. This project is due on Day 15 of the class cycle.…

    • 315 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Bsbd502a Effectiveness

    • 1303 Words
    • 6 Pages

    CFS is a self-operated university food service department at Cindy’s alma mater, Gulfport State College. As a department, CFS reports directly to the vice president of administration, the office generally responsible for non-academic matters cofunded by the school. Self-operated food service programs try to minimize loss rather than maximize profit. They are operated by employees of the institution, as opposed to contract operations run by professional management companies like Marriott Corporation and ARA Services, profitmaking enterprises. CFS employs about 60 full-time employees. In addition, the staff is supplemented by almost 100 students who provide part-time labor.Thus approximately 160 employees, largely part-time, are responsible for providing three distinct dining services to the Gulfport campus: Watkins Dining Hall (traditional cafeteria service for residents); Sea Breeze Cafe (fast-food service for students, faculty, staff, and guests); and Catering (a full range of catering services offered both on and off campus).A fourth function, stores, orders, receives, inventories, and disburses food and non-food supplies to the other three operations. Cindy knows that most self-operated food service programs are located at much larger universities. A small operation like CFS is always vulnerable to a takeover threat from large contractors like Mariott. Smaller schools are easy targets. Also, turnover in the administration makes the threat of a takeover stronger—and Gulfport has just changed presidents. President Sheila Dawes comes from a large university that used ARA to administer dining-room operations. Cindy’s supervisor, Jake Platt, has told her that she must help him assure the new college president that CFS should remain self-operated. Cindy has been working at CFS for only two weeks, and Jake has just assigned her to manage…

    • 1303 Words
    • 6 Pages
    Powerful Essays
  • Best Essays

    The articles listed below have all been acknowledged as contributing in significant ways to our understanding about change. We refer to them as “classics.” Many have been cited extensively in the literature and either share the foundations of the theories and practices discussed in our course or amplify them. They are presented here in the hopes that students will have an interest in digging deeper in their research for the final project and/or that they will refer back to them in their ongoing development as leaders. All have been searched in our EBSCO database and we include ISSN Numbers here for your ease of retrieval. We hope they contribute to your learning about Change Management and Leadership.…

    • 306 Words
    • 2 Pages
    Best Essays
  • Good Essays

    Audience Link: I feel that this topic is important to share with you because the restaurant industry is a major source of employment for college students.…

    • 670 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Being employed by the Surf Club of Quogue from the age of 14 hasn’t just taught me ethics and skills in the workplace, it has helped me learn a lot about myself. While my main role is cooking in the kitchen, often times I am called to serve as a handyman. I really enjoy this job because it requires versatility and patience. Even though bussing was my first role, I eventually worked my way up two summers later to become a cook. My specialties in the kitchen are food items like short rib, pulled pork, paninis, burgers, cheesesteaks. Time management is essential when preparing food, especially during the summer rush. I prepare by gathering the required ingredients, setting up my station and making sure all the appliances are properly working to avoid becoming overwhelmed. It is a team effort in the kitchen and communication is key, all employees strive to achieve the goal of presenting the best food possible in the least amount of time and if the entire staff works together, it will be a successful day.…

    • 431 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Self Evaluation

    • 835 Words
    • 4 Pages

    We were supposed to talk to the chef about special menu options for the individuals and have them seated together to ensure the safety of each student, but we only carried out the first part of the plan. Because of this, the plan was effective but the follow through was not. The plan was successful but the follow through was not because it was incomplete. Doing so in a real restaurant may have produced far worse results. On the contrary, service went much smoother. Everyone knew what they were supposed to be doing with a few minor exceptions. Even though some of the guierdons were not working, the students handled it well and still properly executed the spinach salad and the cherries jubilee. I was not happy with the service standard because by my team lacking, the standard was set too low. Thankfully, there were no absences which did not affect our plan. Both the kitchen staff and the service team were adequately prepared. Overall, the guests seemed happy and like they enjoyed the…

    • 835 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Case Study

    • 441 Words
    • 2 Pages

    Peppercorn Dining is a restaurant on the All American University campus and serves students who have purchased “meal plans” as well as cash-paying customers. A group of consultants from Square One Consulting was having lunch at Peppercorn when they bump into Drew, Peppercorn’s manager. One of the consultants, Erica, worked at Peppercorn as a student. Based on this chance meeting, Drew describes the situation at Peppercorn as he sees it and they eventually reach an agreement to do some operational auditing. After several days, the group of three consultants, Roger, Lynn, and Erica, collect data from managers at the restaurant, representatives from the parent dining organization for the university, and from various student, full time, and temporary employees. Their interviews cover various operations functions, including serving, the kitchen, cashiers, dishwashers, and supplies.…

    • 441 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Professional Plan

    • 2394 Words
    • 10 Pages

    Food service managers have a lot of tasks and responsibilities to deal with when running a small restaurant. Before becoming a manager over a restaurant there are tasks that must be met, tasks such as knowing the operations of being a manager. (Operation managers include owners and managers who head small businesses whose duties are primarily management). (The duties and responsibilities of an operation manager include formulating policies, managing daily operations, and planning the use of materials and human resources) (“General and operations manager”, 2010, para.1).…

    • 2394 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    At first, Hagen Style’s operations resources offered a superior sense of being good at what they did. The kitchen…

    • 1796 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Once an I-CATHY student looks for an establishment to do practicum or when a student looks for a job after they graduate, some of them experience being a kitchen staff or a food handler. In establishments like fine dining restaurants or hotels, there is no room for mistakes or negligence, and being a food handler in it is a rather crucial job. It is a delicate post that promotes discipline both in the workplace and in the home, for the people involved in the kitchen because of the danger of having a foodborne illness outbreak. Once an outbreak has been reported, the main loss of an establishment is not the money, but the reputation that took so long to build.…

    • 376 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Report

    • 8946 Words
    • 36 Pages

    It is great privilege that I have done my project in all these well organized and diversified organization. I am grateful to all those who helped and supported me in completing the project.…

    • 8946 Words
    • 36 Pages
    Powerful Essays
  • Good Essays

    The first issue is hygiene. Hygiene is one of the most important things to consider when preparing and serving food. A great deal of the students I spoke to mentioned the way the canteen staff handle the food and the general hygiene of the staff. Even I have noticed that their hygiene isn’t up to standards. The staff have not tied their hair back and they even haven’t used a hair net! This is a definite breach of obvious, hygiene rules.…

    • 528 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Yaux

    • 522 Words
    • 2 Pages

    The catering manager carried out the risk assessment in this café. The business employs five permanent staff working a variety of shifts to prepare, cook and serve food. A young person under 16 helps on a Saturday to serve food and load and unload the dishwasher. An employment permit for the young person has been obtained from the local authority. One staff member does not speak English well. The business, which is located on the high street, is open from 7.00 am to 5.30 pm.…

    • 522 Words
    • 2 Pages
    Good Essays