Tuesday March 5th 2013 9am - 5pm
First day of placement at Churchill Meadows Dental with Dr. Pedvis. It was a really exciting and nerve raking experience. When I first walked in and met Jena the dental receptionist I couldn't help but notice how much space there was in the front office and how it had 2 computers. I was a little surprised when I found out the office was paperless, thinking that I would have to scan every piece of paper into each patients chart. One thing I was really familiar with was their dental software ABELDENT as I learned it at GBC so it was a relief to be able to know how to schedule and look for the patients contact list without asking how. Jena didn't wait any minute to put me to work, she asked me if I could do confirmations calls for each patient that was coming for the following day. I called my first patient and told him the date and time that his appointment was. I unfortunately messed up on the date number, I felt embarrassed with the patient and I apologized and told the patient the right date. I personally think I can improve by pacing myself when I speak, pronouncing my words clear and making sure I have the correct date and time. Jena also showed me how they have this marketing tool called Demand Force on a website where it sends patients an email 2 days before reminding them of their appointment.(It saves them lots of phone calls but apparently the marketing tool is expensive). Patients can also include comments about how their last visit went and what they like or don't like about the office. Another thing that stood out was that their clinic was mostly not assignment meaning the patient had to pay up front after he/she finished the treatment and then the insurance would send the patient's cheque of what was covered. Jena told me that it causes less stress to the dental office in dealing with insurances. I thought the idea was great of just taking patients that are not assignment and making...
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