Akdere. M. Schmidt, S.W.(2008). Employee Perceptions of Quality Management: Effects of Employee Orientation Training, 1-8.
Alharbi. M., Yusoff, R.Z.(2012). Leadership styles, and their relationship with quality management practices in public hospitals in Saudi Arabia. International Journal of Economics and Management Sciences Vol. 1, No. 10, 59-67.
Alotaibi, F. M. S. (2014). Impact on quality culture of total quality management practices factors. International Journal of Business and Economic Development. Vol. 2, No.3, 35-48
Al-Shobaki, S.D, Fouad, R.H., Al-Bashir,A. (2010). The Implementation of Total Quality Management (TQM) for the banking sector in Jordan. Jordan Journal of Mechanical and Industrial Engineering, Vol.4, No.2, 304-313.
Batagan, L., Pocovnicu, A., Capisizu, S. (2009). E-service quality management. Journal of applied quantitative methods, Vol. 4, No.3, 372-381
Beuran, M., Negoi1, I., Paun, S., Vartic, M., Stoica, B., Tănase, I. Negoi1, R. I., Hostiuc S. (2014). Quality management in general surgery: a review of the literature. Journal of Acute Disease, 253-257
British Assessment Bureau. (2012, November 13). Retrieved January 30, 2015, from British Assessment Bureau Web site: http://www.british-assessment.co.uk/articles/the-8-principles-of-quality-management
Chin, S., Oua, F. C., Liua, Y. C., Hunga, D. C. Yen. The Effects of Total Quality Management on Business Performance: Evidence from Taiwan Information-Related Industries.1-36
Dam, R. H. (2010). Total quality management: What is it and how can it be implemented in roads construction,1-46.
Echard, R.D., Berge, Z.L. (2008). Quality management builds solid E-training. Turkish Online Journal of Distance Education, Vol.9, No.3, 12-18
Garstenauer, A., Blackburn, T., Olson, B. (2014). A knowledge management based approach to quality management for large manufacturing organizations. Engineering Management Journal, Vol.26 No.4, 47-58
Ghodbanet, S. B. (2014). The Effect of Quality Management on Business Performance: Case of Tunisian Firms. International Journal of Information, Business and Management, Vol. 6, No. 4, 67-21
Gruia1, G. C.(n.d.). Analyze of the quality management system of Czech manufacturing Companies within each phase of products’ lifecycle: initial results. GRANT journal, 68-72.
Gupta, A., McDaniel, J. C., Herath, S.K. (2005). Quality management in service: sustaining structures of total quality service. The Emerald Research, 389-402.
Hassan, S.A., Yusoff, R.Z.B., Swidi, A.K.A. (2013). The Effect of Total Quality Management, Enterprise Resource Planning and the Entrepreneurial Orientation on the Organizational Performance: The Mediating Role of the Organizational Excellence --- A Proposed Research Framework. International Journal of Business Administration, Vol. 4, No. 1, 66-85.
Kalpande,S.D., Gupta,R.C., Dandekar,M.D. (2010). Total Quality Management. A SWOT analysis of small and medium scale enterprises implementing total quality management. International Journal of Business, Management and Social Sciences, Vol.1, No.1, 59-64.
Kumar, M., Srivastava, S., Srivastava, A.K. (2013). A Study of Efficient Quality Parameters in Supply Chain Management. International Journal of Innovative Research & Development, Vol. 2(12), 139-146.
Linton, I. Smallbusiness. Retrieved Jaunary 30, 2015, from Smallbusiness Web site: http://smallbusiness.chron.com/quality-important-business-57470.html
Munizu, M. (2013). The Impact of Total Quality Management Practices towards Competitive Advantage and Organizational Performance: Case of Fishery Industry in South Sulawesi Province of Indonesia. Pakistan Journal of Commerce and Social Sciences, Vol.7 (1), 184-197.
Pignanelli, A. Csillag, J. M. (2008). The Impact of Quality Management on Profitability: An Empirical Study. Joscm, Vol.1, No. 1, 66-77.
Powell, T. C. (1995). Total quality Management as Competitive advantages: A Review and...
Please join StudyMode to read the full document