Reddy Medical Group Case Study

At Reddy Medical Group, all health care providers are employed and as such, do not have control of their own scheduling. In contrast, the Veterans’ Affairs (VA) allow their providers to control their own schedules, as per class discussion. While this allows VA providers with more freedom, it also introduces the possibility for scheduling manipulation. As a result, the volume of patients seen by VA providers may misalign with the intended mission of Veterans’ Affairs. Reddy Medical Group utilizes several methods to prevent manipulation of the providers’ schedules.
Firstly, providers are informed of the organization’s policy disallowing them to request front line employees to modify their schedules as those employees lack the authority to make
Based on the tenets of the ABC Model, there may be insufficient prompts or consequences for the desired behaviors, resulting in unwanted ramifications. The deviations within the check-in process include handling of insurance verification, collections, and overall dialogue between patients and employees. Despite the cues the electronic health records system (EHR) provide for staff to ensure all necessary information is both collected and correct, several vital fields are consistently left incomplete. Usually, there is a discussion and reiteration of the antecedents but no direct consequence to this behavior. Using the ABC Model as a guideline, it is a lack of negative consequences for poor performance as well as a lack of positive reinforcements for excellent performance that require revision in order to generate the desired behaviors for the check-in process. Tracking errors through analytical reports would give us the information to determine which employees are performing well. Showing the employees their results and discussing any obstacles to the work, we can then proceed to monitor the work. Once we have a consistent reporting platform, a reward system can be set in place for a consistent and excellent check-in