Rebecca Mouton Week 5 Assignment
Rebecca Mouton
MGT-420
January 11, 2015
Marnie Davis
Virtual Workplace: Out of the Office Reply and the Listening Skills Yeah Whatever Assignment
During the meeting Miguel seemed preoccupied (checking his voicemail and reading magazines) and was not giving Pilar his undivided attention. Miguel should have been using his active skills here by involves paying attention, withholding judgment, reflecting, clarifying, summarizing what was going on in the meeting. Miguel was more of his work as an artist that he downplayed the fact that the client was disappointed with the fact that he went over the budget as well as threatening not to pay for the services received. Miguel was so full of himself and the work he had done that he reject the mere thought of his assistant preparing a report on the budget so that Pilar could view the budget on a weekly basis. He becomes defensive when she offers the solution of having his assistant provide budget reports. He half-heartedly agrees with her suggestion and then leaves in a huff. Miguel’s body language indicated that he was distracted and not listening to her. She felt this was very unprofessional behavior. After the second meeting Pilar acknowledges that losing the account got Miguel’s attention and will now take her suggestion more seriously. In the second meeting, Miguel attitude was totally different when he learned he was taken off of the account. He actually paid attention to Pilar instead of being full of himself and thinking he knew everything. He was defensive at first but quickly changed his attitude in order to find out what he could do to get the account back. The communication between Pilar and Miguel was more effective this time because he was not distracted because he was very concerned about what he had to do in order to get the account back. The communication between Angela and Ralph was not effective in the first meeting. Angela missed two deadlines while working from home. The first missed...
MGT-420
January 11, 2015
Marnie Davis
Virtual Workplace: Out of the Office Reply and the Listening Skills Yeah Whatever Assignment
During the meeting Miguel seemed preoccupied (checking his voicemail and reading magazines) and was not giving Pilar his undivided attention. Miguel should have been using his active skills here by involves paying attention, withholding judgment, reflecting, clarifying, summarizing what was going on in the meeting. Miguel was more of his work as an artist that he downplayed the fact that the client was disappointed with the fact that he went over the budget as well as threatening not to pay for the services received. Miguel was so full of himself and the work he had done that he reject the mere thought of his assistant preparing a report on the budget so that Pilar could view the budget on a weekly basis. He becomes defensive when she offers the solution of having his assistant provide budget reports. He half-heartedly agrees with her suggestion and then leaves in a huff. Miguel’s body language indicated that he was distracted and not listening to her. She felt this was very unprofessional behavior. After the second meeting Pilar acknowledges that losing the account got Miguel’s attention and will now take her suggestion more seriously. In the second meeting, Miguel attitude was totally different when he learned he was taken off of the account. He actually paid attention to Pilar instead of being full of himself and thinking he knew everything. He was defensive at first but quickly changed his attitude in order to find out what he could do to get the account back. The communication between Pilar and Miguel was more effective this time because he was not distracted because he was very concerned about what he had to do in order to get the account back. The communication between Angela and Ralph was not effective in the first meeting. Angela missed two deadlines while working from home. The first missed...