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Topics: Management, Quality assurance, Quality management system Pages: 16 (9278 words) Published: August 22, 2013
A Project report On COMPETENCY MAPPING FOR QUALITY ASSURANCE DEPARTMENT At Sundaram Clayton limited, Padi, Chennai.

Project Submitted In Partial Fulfillment Of The Award Of The Degree Of

MASTER OF BUSINESS ADMINISTRATION SUBMITTED BY M. ANJA NAGA HARITHA Reg No: 35080330 MBA (HR & Marketing) UNDER THE GUIDENCE OF MR. J.DINESH Assistant Professor S.R.M. UNIVERSITY

SCHOOL OF MANAGEMENT STUDIES SRM UNIVERSITY (University Established Under Section 3 of the UGC Act, 1956) KATTANKULATHUR, CHENNAI– 631 561 2008-2010

BONAFIDE CERTIFICATE
   
Certified that this project report titled “COMPETENCY MAPPING FOR QUALITY ASSURANCE DEPARTMENT” is the bonafide work of M. ANJA NAGA HARITHA, Reg.No. 35080330, who carried out the research under my supervision. Certified further, that to the best of my knowledge the work reported herein does not form part of any other project report or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.

                                     

 
  PROJECT GUIDE  (J.DINESH )                        DEAN 

                 (Dr.JAYASREESURESH) 

 

DECLARATION
 

I hereby declared that the project work entitled “COMPETENCY MAPPING FOR QUALITY ASSURANCE DEPARTMENT” submitted to the SRM University, Chennai in partial fulfilment of the requirements for the award of Master of Business Administration is a record of original project done by me during the period of time in the SRM University, Chennai under the guidance of, Assistant Professor in School of Management, SRM University.

Place: Chennai Date: Signature of Candidate

 ________________________     

ACKNOWLEDGEMENT
I sincerely thank to Dr. JAYSHREE SURESH MBA., Ph.D. (DEAN), School of Management Studies, SRM UNIVERSITY, Kattankulathur, who provided me this wonderful opportunity. I extend my sincere and heartfelt thanks to my faculty guide Asst.Prof.Mr. J. Dinesh who helped me a lot with his fruitful ideas and suggestion to complete this project in a successful manner. I am very grateful to Sundaram Clayton limited company for giving me a chance to work for their company. My sincere regards to my company guide Mr. S.Hemant Kumar,Sr. Manager TQM and Mrs. K. Manonmani, Sr. Executive Training. I am also immensely indebted to Mr. G.Satya Narayan, General Manager QAD, support and timely help. I also thank Mr. A. Rajesh, team leader for their

Mr. S. Arun Kumar, Manager, Personnel.

I am very grateful to my uncle Mr. L.BapiRaju, Dealer, Goodwill TVS, for referring me to Sundaram Clayton limited. My heartfelt thanks to my aunt Mrs. SunandaBapiRaju, who supported me in my hardships. The gratitude towards my parents will be there always as their kind blessings will be showered on me during every effort of mine. Last but not the least I thank each and every person who is responsible directly or indirectly in the completion of my project successfully.

Date: Place: (M.Anja Naga Haritha)

ABSTRACT

Sundaram Clayton Limited was established in 1962 in a joint venture with WABCO Vehicle Control Systems. It is a part of TVS group. It produces castings, dies and powertrain products. It firmly believes that success of its company can be achieved through customer satisfaction and it made employee involvement as principle to achieve it. The project titled “Competency mapping for Quality Assurance department” is done to the quality assurance department of Sundaram Clayton Limited. It is done to identify the gap between the competencies present and the competencies that are required for a person in the department, help the employees to understand the process and requirements of the organization, department more effectively and direct the training mechanism in the organisation, so that the training program that is being followed will better suited to meet the employee’s and organisational needs. Assessment method of competency mapping is used in the project. Face to...
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