INTEGRATING PEOPLE, PROCESS, AND TECHNOLOGY IN LEAN
Brock C. Husby
A dissertation submitted in partial fulfillment
of the requirements for the degree of
Doctor of Philosophy
(Industrial and Operations Engineering)
in The University of Michigan
Professor Jeffrey K. Liker, Chair
Professor Lawrence Martin Seiford
Professor Richard Van Harrison
Associate Professor Young Kyun Ro
© Brock C. Husby, 2012
To my dissertation committee, friends, colleagues from the IOE Department and work, and my family: It has been a long road to get to this point, but I have learned and grown much during this process, and I couldn’t have done it without you.
During the many years I have been working concurrently with conducting research, I have had tremendous support from a wide variety of people that I would like to acknowledge. Your support and encouragement over all of these years has been tremendous. To my dissertation committee, Prof. Liker, Prof. Seiford, Prof. Van Harrison, and Prof. Ro: I greatly appreciated all of support, feedback, and encouragement throughout this process. Your efforts significantly improved the quality of my understanding, my dissertation, and my capabilities for future research!
To my colleagues at work:
Experiential learning during my dissertation has been critical, and it added significant depth and relevance to my research. Throughout my work, two people have been a tremendous help:
Steve Hoeft, the leader of our Lean Healthcare group, has been instrumental in my maturation in gaining a deeper understanding of using lean. From my very first project working with him, I could tell that he was an expert on the practical application of lean unlike any that I had worked with before. Throughout the last four years, he has continuously supported and challenged me, which is the true mark of a lean Sensei. Mary Joscelyn has been a great support throughout my dissertation, and was critical to the restructuring, editing, formatting, and “filling in the gaps” of the chapters and overall dissertation. Her deep experience in technical communications, journal and book review and editing, and dissertation support was critical and helped to significantly improve the quality of the final dissertation.
To the IOE Department
When I took my senior design course as an undergraduate in the Industrial and Operations Engineering (IOE) Department, Prof. Richard Coffee introduced me to the world of healthcare process improvement. This gave me a preview of the potential to work in this industry. His depth of experience and knowledge in the healthcare industry was a tremendous resource, and his constant encouragement was extremely helpful. When I returned from Denver Health, he recruited me to be the Graduate Student Instructor (GSI) for IOE 481, which was the senior design course that I took as an undergraduate. I served as the GSI for this course for almost four years, and it was a great experience and honor to serve as an instructor for a course that was so instrumental in my education and professional development.
Throughout my graduate studies in the IOE department, Tina Blay has been a great support and encouragement for my studies. Her support of the IOE department, and of me, has been priceless!
Family and friends:
Carol Husby (my mom), the Warner family, and all of the others who helped me on this long journey while I tried to meld the life of student and employee have been very helpful. Your patience and understanding during this long process was noticed and very much appreciated.
I was first exposed to the lean philosophy and methodology through Prof. Liker, and I was ...
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