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Topics: Recruitment, Employment, Customer service Pages: 3 (852 words) Published: October 23, 2014

Edexcel BTEC Level 3 Subsidiary Diploma in Business
Unit 2:
Start date:
Deadline date:
Assessment feedback will be provided by:
Assessor: Business Resources
Unit Code:
QCF Level 3:
Credit Value:
Guided Learning hours: D/502/5409
BTEC National
10
60
Assignment 1 – ‘Human Resources’
Purpose Learning Outcomes
After completing this unit, you should:
Know how human resources are managed
know the purpose of managing physical and technological resources 385762533020000Know how to access sources of finance
Be able to interpret financial statements.
You are applying for a customer service job at the Tesco store in Ilkley. Task 1
Tesco are currently employing customer service staff for the store in Ilkley. Describe the recruitment documents Tesco should use. Briefly describe what the recruitment process is.
Describe what a job advert is and how it is used at Tesco.
Describe what a job description is and how it is used at Tesco s. Describe what a person specification is and how it is used at Tesco Describe what an application form is and how it is used at Tesco. Produce a Job description for the customer service job at Tesco Produce a Person specification for the customer service job at Tesco (This provides evidence for P1)

Task 2
You decided to apply for the position of customer service assistant at Tesco in Ilkley and have been short listed to attend an interview for the job vacancy. You take part in an interview which will be reviewed by your peers. Within this interview you will be asked questions about why you want the job and which skills you can bring to the role. In preparation for the interview, write down notes to help you answer the following interview questions: Describe the main employability skills required for this job role. Describe the main personal skills required for this job role. Describe the main communication skills required for this job role. (This provides evidence for...
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