Quiz

Topics: Learning curve, Time, Business process reengineering Pages: 46 (4715 words) Published: February 2, 2011
| Multiple Choice Quiz
(See related pages)

Results ReporterOut of 9 questions, you answered 2 correctly, for a final grade of 22%. 2 correct (22%) | | 6 incorrect (67%) | |
1 unanswered (11%) | |
Your Results:|
The correct answer for each question is indicated by a . | |
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1| CORRECT| | ___________ means doing the right things to create the most benefit for the company.| |
| | | A)| Efficiency|
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| | | B)| Effectiveness|
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| | | C)| Value|
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| | | D)| Productivity|
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| | | E)| None of the above|
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| Feedback: Efficiency means doing something at the lowest possible cost| |
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2| INCORRECT| | In general, transformation process are not categorized as:| |
| | | A)| physical|
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| | | B)| location|
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| | | C)| exchange|
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| | | D)| social|
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| | | E)| storage|
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| Feedback: A-C &E are 4 of the 6 transformation processes; D is the correct answer| |
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3| INCORRECT| | Efficiently scheduling material and labor is an example of ______ decisions.| |
| | | A)| strategic|
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| | | B)| tactical|
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| | | C)| operational|
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| | | D)| short-term|
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| | | E)| none of the above|
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| Feedback: Strategic decisions impact the company's long-term effectiveness in terms of how it can address its customers' need| |
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4| INCORRECT| | Management decisions within the operations function framework can be divided into which of the following broad areas: I. strategic II. transformation III. operational planning and control IV. tactical| |

| | | A)| II only|
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| | | B)| I, III and IV|
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| | | C)| I, II, and III|
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| | | D)| I, II, and IV|
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| | | E)| I and III only|
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| Feedback: B is the correct answer. Management decisions can be divided into three broad areas: strategic, tactical, and operational.| |
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5| INCORRECT| | Which of the following is not a classification of value-added services?| |
| | | A)| problem solving|
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| | | B)| sales support|
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| | | C)| field support|
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| | | D)| information|
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| | | E)| quality|
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| Feedback: A-D Value-added services can be classified into 4 broad categories: information, problem solving, sales support, and field support. E quality is a classic performance objective of the operations function (core services).| |

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6| INCORRECT| | The radical change paradigm, introduced by Michael Hammer and major consulting firms, is referred to as:| |
| | | A)| Total quality management|
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| | | B)| Synchronous manufacturing|
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| | | C)| Electronic enterprise|
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| | | D)| Manufacturing strategy paradigm|
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| | | E)| Business process reengineering|
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| Feedback: Michael Hammer wrote a book titled "Reengineering the Corporation"| |
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7| CORRECT| | Federal Express provides overnight delivery of documents and small parcels. The primary transformation function provided by Federal Express can best be described as:| |
| | | A)| physical|
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| | | B)| location|
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| | | C)| storage|
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| | | D)| physiological|
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| | | E)| informational|
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| Feedback: Of the six major categories, (5 mentioned here) location is the best fit, moving material from one place to another.| |
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8| UNANSWERED| | Current issues in operations management include:| |
| | | A)| coordinating mutually supportive, but separate organizations|
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| | | B)| management of global supplier, production and distribution networks|
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| |...
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