Queuing System
METHODOLOGY
Research Design The study evaluates the waiting line of CD-R King if its effective and efficient using descriptive research design to met the objectives. Customers were given a survey question to know their evaluation of CD-R King. The gathering of data was for 2months. Microsoft Excel was used to compute the results.
Participants
The participants of this research are the customers of CD-R King, SM Pampanga Branch. They are randomly selected based on the following schedules: 8:00am-10:00am, 12:00am-2:00pm, 6:00pm-8:00pm for weekdays except Fridays and 12:00am-3:00pm and 6:30pm-8:30pm for Weekends including Fridays. Twenty (20) customers per schedule time are selected with ten (10) women and ten (10) men.
Instruments
Data gathering
Data analysis
Sources The group would survey the customers of CD-R King based on schedule time. The survey is a written one. It would assess the waiting experience of the customers selected. The ratings would be: * 1 for Needs Improvement * 2 for Fair * 3 for Good * 4 for Very Good * 5 for Excellent.
The survey would comprise of 5 questions with a space for the customer’s suggestions and comments. The paper is expected to run for one to two months. Based on the data gathered, the group would compute for the rating average. The formula to be used is:
(R1*C1)+ (R2*C2) + (R3*C3) + (R4*C4) + (R5*C5) = Average Rating Where:
* R1is the weight given for Rating 1 * R2 is the weight given for Rating 2 * R3is the weight given for Rating 3 * R4is the weight given for Rating 4 * R5 is the weight given for Rating 5 * C1 is the number of customer who answer R1 * C2 is the number of customer who answer R2 * C3 is the number of customer who answer R3 * C4 is the number of customer who answer R4 * C5 is the number of customer who answer R5
Aside from computing the Average Rating, the group would also interview the staff of CD-R King to seek their opinion
Research Design The study evaluates the waiting line of CD-R King if its effective and efficient using descriptive research design to met the objectives. Customers were given a survey question to know their evaluation of CD-R King. The gathering of data was for 2months. Microsoft Excel was used to compute the results.
Participants
The participants of this research are the customers of CD-R King, SM Pampanga Branch. They are randomly selected based on the following schedules: 8:00am-10:00am, 12:00am-2:00pm, 6:00pm-8:00pm for weekdays except Fridays and 12:00am-3:00pm and 6:30pm-8:30pm for Weekends including Fridays. Twenty (20) customers per schedule time are selected with ten (10) women and ten (10) men.
Instruments
Data gathering
Data analysis
Sources The group would survey the customers of CD-R King based on schedule time. The survey is a written one. It would assess the waiting experience of the customers selected. The ratings would be: * 1 for Needs Improvement * 2 for Fair * 3 for Good * 4 for Very Good * 5 for Excellent.
The survey would comprise of 5 questions with a space for the customer’s suggestions and comments. The paper is expected to run for one to two months. Based on the data gathered, the group would compute for the rating average. The formula to be used is:
(R1*C1)+ (R2*C2) + (R3*C3) + (R4*C4) + (R5*C5) = Average Rating Where:
* R1is the weight given for Rating 1 * R2 is the weight given for Rating 2 * R3is the weight given for Rating 3 * R4is the weight given for Rating 4 * R5 is the weight given for Rating 5 * C1 is the number of customer who answer R1 * C2 is the number of customer who answer R2 * C3 is the number of customer who answer R3 * C4 is the number of customer who answer R4 * C5 is the number of customer who answer R5
Aside from computing the Average Rating, the group would also interview the staff of CD-R King to seek their opinion