Questionnaire: Railway Station Development Across India

Topics: Train station, Public transport, Railway platform Pages: 7 (777 words) Published: June 20, 2013
Dear Sir / Madam, this is a research cum investigative study being conducted on railway station development across India to study the changing perspectives of service industry. The study is meant solely for academic research purposes and complete confidentiality will be maintained. It will take approximately 10 minutes to complete the questionnaire. Kindly extend your cooperation in filling up this questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any of the questions, you can withdraw from the survey at any point. There is No Right or Wrong answer, so please give your response to all the items. If you have questions at any time about the survey or the procedures, you may contact Mr Jibin Mathew Abraham by email a or at 097453-80370 Thank you very much for your time and support.

1. How frequently do you come to railway station?

 More than once a week  Once a week  Once a fortnight  Once a month  Once in 2 months  Once in 6 months  Once a year  Other _______________

2. Do you prefer to come to this station rather than other railway stations in this locality?

 Yes  No

3. Do you think railway manages efficiently the stations?

 Yes  No

4. Overall design of the railway staion should be extremely appealing architecture attracts footfalls.

 Yes  No

5. Is it the facilities provided are inadequate?

 Yes  No

6. There needs to be effective & efficient Complaint handling system

 Yes  No

7. There needs to be a effectual customer service centre and centralised help desk

 Yes  No

8. A railway station should provide the best Ambience in terms of

 Designing
 Fountains
 Colourful & Attractive Lighting
 Décor
 Services

9. It is imperative to keep updating information on website of Railway.

 Yes  No

10. There should be Centralised pick up & drop off services for the passengers

 Yes  No

11. There should be comfortable chairs / resting lounge while a customer’s family can hang around.

 Yes  No

12. Presence of following allied services in a mall affects the customer’s shopping experience

 Banks
 ATMs
 Drug stores
 Big TV screens
 Adequate facilities for handicapped (Wheel chairs)
 Postal service
 Courier service
 Photo shop
 Lockers for bags / bag packs
 Any other you would like to suggest, ___________________________________

13. To make it more popular & appealing & to increase the duration of stay of visitors, a railway station should have
 Nightclub
 Museum
 Amusement parks
 Internet cafés
 Medical services
 Beauty parlours & Hair salon services
 Day care for toddlers / kids
 Physical fitness theatres
 Pub / Bar
 Restaurants
 Library
 Any other you would like to suggest, ___________________________________

14. A railways station should have adequate security & extremely thorough check up at all entry points.

 Yes...
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