Questionnaire on Sst Services Used by Banks

QUESTIONNAIRE
Name

Address

Age
Below 25 25 to 40 40 to 55 Above 55

Occupation
Self employed Salaried Others

Annual Income

Less than 1.5 lac 1.5 lac to 3 lac
3 lac to 5 lac Above 5 lac

1. Which kind of Bank do you prefer for banking

Nationalized Bank Indian Private Sector Bank

Co-operative Bank Foreign bank

2. In which bank do you have an Account: _________________

3. While opening the account, were you aware of SST services provided by your bank? a. Yes b. b. No

4. Which of the following SST services are you aware of? a. ATM b. Debit Card c. Credit Card d. Mobile banking e. Internet banking

5. Which of the following SST services are offered by your bank? a. ATM b. Debit Card c. Credit Card d. Mobile banking e. Internet banking

6. Do you use SST services? (If No, answer question no. 09,12,14,15,16 directly).

a. Yes b. No

7. What was the single most important reason that you chose this particular bank for using SST services? (please choose one)

I have a traditional bank account with the same bank
The brand name of the bank
The excellent service offered by this bank
Accessibility
Others If others please specify

8. If answer to question no.5 is yes, how frequently do you use each of the following services? | Factors | Often | Sometimes | Always | Seldom | Never | A | ATM | | | | | | B | Debit Card | | | | | | C | Credit Card | | | | | | D | Mobile Banking | | | | | | E | Internet Banking | | | | | |

9. According to you which SST service is the safest service to use a. ATM b. Debit Card c. Credit Card d. Mobile banking e. Internet banking

10. Which of the following factors influence you the most to use SST services? | Factors | Very Important | Important | Moderately Important | Of Little Importance | Unimportant | A | All time availability | | | | | | B | Ease of use | | | | | | C | Nearness | | | | | | D | Security | | | | | | E | Direct access | | | | | | F | Quickness | | | | | | G | Less Physical Efforts | | | | | |

11. Rate the problems identified while using SST services? | Factors | Highly considered | Major | Average | Minor | Ignorable | A | Overdependence on Technology | | | | | | B | Security concerns | | | | | | C | Time consuming | | | | | | D | Technical problem | | | | | | E | Extended security checks | | | | | |

12. Kindly rate the following reasons enlisted for not using the SST services? | Factors | Definitely | Very Probably | Probably | Possibly | Very Probably Not | A | No need( Satisfied with traditional banking) | | | | | | B | Not available through my bank | | | | | | C | Security concerns | | | | | | D | No access to internet/mobile | | | | | | E | Lack of operational knowledge(Complexity) | | | | | | F | costs | | | | | |
Any other, please specify__________________________________________ 13. To what extent are you satisfied with your Banks’ SST services? | Factors | Very satisfied | Satisfied | Neutral | Dissatisfied | Very Dissatisfied | A | ATM | | | | | | B | Debit Card | | | | | | C | Credit Card | | | | | | D | Mobile Banking | | | | | | E | Internet Banking | | | | | |

14. Do you want to use SST services?

Yes No

15. For your choice for using SST services, please indicate how much each of the following factors (were) are important for you. | Factors | Very Important | Important | Moderately Important | Of Little Importance | Unimportant | A | Better rate and service charge | | | | | | B | Bank familiarity | | | | | | C | Bank location (geographic) | | | | | | D | Security of Transaction | | | | | | E | Convenience | | | | | | F | Quick service | | | | | | G | Some Extra Privileges | | | | | | H | Variety of features and services that are offered | | | | | |

16. Which kind of Bank do you prefer for using SST services?

Nationalized Bank Indian Private Sector Bank

Co-operative Bank Foreign bank

THANK YOU