Questionnaire on Sst Services Used by Banks

Topics: Cheque, Bank, Credit union Pages: 4 (548 words) Published: June 25, 2013
QUESTIONNAIRE
Name

Address

Age
Below 2525 to 40 40 to 55 Above 55

Occupation
Self employed Salaried Others

Annual Income

Less than 1.5 lac 1.5 lac to 3 lac 3 lac to 5 lac Above 5 lac

1. Which kind of Bank do you prefer for banking

Nationalized BankIndian Private Sector Bank

Co-operative Bank Foreign bank

2. In which bank do you have an Account: _________________

3. While opening the account, were you aware of SST services provided by your bank? a. Yes b. b. No

4. Which of the following SST services are you aware of? a. ATM
b. Debit Card
c. Credit Card
d. Mobile banking
e. Internet banking

5. Which of the following SST services are offered by your bank? a. ATM
b. Debit Card
c. Credit Card
d. Mobile banking
e. Internet banking

6. Do you use SST services? (If No, answer question no. 09,12,14,15,16 directly).

a. Yes b. No

7. What was the single most important reason that you chose this particular bank for using SST services? (please choose one)

I have a traditional bank account with the same bank
The brand name of the bank
The excellent service offered by this bank
Accessibility
Others
If others please specify

8. If answer to question no.5 is yes, how frequently do you use each of the following services? | Factors| Often| Sometimes| Always| Seldom| Never|
A| ATM| | | | | |
B| Debit Card| | | | | |
C| Credit Card| | | | | |
D| Mobile Banking| | | | | |
E| Internet Banking| | | | | |

9. According to you which SST service is the safest service to use a. ATM
b. Debit Card
c. Credit Card
d. Mobile banking
e. Internet banking

10. Which of the...
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