Questionnaire

1. Have you traveled out of state? _____Yes _____No

2. If yes, do you travel for: Business Both Pleasure

3. How often do you travel for the above? 0–1 times per month 0–1 times per year 2–3 times per month 2–3 times per year 4–5 times per month 4–5 times per year 6 or more times per month 6 or more times per year 4. How do you make your travel arrangements? Airline Travel agency Other (please specify) _________________________________________________________________

5. Did you know that travel agencies do not charge the customer for their services? _____Yes _____No

6. Please rate the following qualities that would be most important to you in the selection of a travel agency:

Good Bad

Free services ________ ________ ________ ________ ________ (reservations, advice, and delivery of tickets and literature) Convenient location ________ ________ ________ ________ ________ Knowledgeable personne l ________ ________ ________ ________ ________ Friendly personnel ________ ________ ________ ________ ________ Casual atmosphere ________ ________ ________ ________ ________ Revolving charge account ________