Quality Metrics - It Project Management

Topics: Project management, Management, Quality management Pages: 5 (1348 words) Published: August 25, 2013
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Project Quality Metrics Template
This Project Quality Metrics Template is free for you to copy and use on your project and within your organization. We hope that you find this template useful and welcome your comments. Public distribution of this document is only permitted from the Project Management Docs official website at:

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Quality Metrics

Company Name
Street Address
City, State Zip Code

Date

Table of Contents
Introduction2
Metrics2
Metrics Measurement and Data Collection4
Quality Management Review4

Introduction

Quality metrics are a key component of an effective quality management plan and are the measurements used in ensuring customers receive acceptable products or deliverables. Quality metrics are used to directly translate customer needs into acceptable performance measures in both products and processes. Project managers must be able to assess the progress, efficiency, and performance of their projects and metrics are the means which allow project managers to do this. However, it is important to note that metrics must be established in an effort to directly improve the product or processes involved in the project. They must be attributable to an established goal, threshold, or customer requirement or else they provide no value.

ABC Corporation has approved the Beta Tool project which requires the design, building, testing of the Beta Tool to be used with Argo Tooling Company’s proprietary fastening device CamBolt. In accordance with the Beta Tool Quality Management Plan, ABC Corp. will use various metrics in order to ensure efficient processes are established and that the product meets the customer requirements for delivery. All metrics have been reviewed and approved by internal executive leadership and project sponsor as well as the customer, Argo Tooling Co.

Metrics

This section should list the metrics chosen for this project and a description of each. These descriptions should include an explanation of how the metric applies to the quality of the product or process it is being used to measure. Additionally, any thresholds or limits should be clearly stated in this section. Metrics should always be clear, measurable, controllable, and reportable.

Based on customer product requirements, internal process standards, and applicable industry standards, the following metrics have been established for the Beta Tool Project. These metrics have been reviewed and approved internally and with the customer, Argo Tooling Co.:

a. Tensile Strength: The Beta Tool will be used in various industrial environments under high material stress loads. Based on anticipated customer usage and industry tooling standards, it has been determined that the tensile strength of the Beta Tool must meet or exceed 500 mega-pascals (MPa). Tensile strength will be measured for each prototype of ABC Corp.’s tensile bench. The results will be verified by ABC Corp.’s Material Testing Manager and presented to stakeholders in the monthly Beta Tool Quality Management Review.

b. Shear Strength: The Beta Tool will be subject to potentially high stress torque loads in various applications. Based on anticipated customer usage and industry tooling standards, it has been determined that the shear strength of the Beta Tool must meet or exceed 375 MPa. Shear strength will be measured for each prototype on ABC Corp.’s shear stress bench. The results will be verified by ABC Corp.’s Material Testing Manager and presented to stakeholders in the monthly Beta Tool Quality Management Review.

c. Customer Satisfaction: The Beta Tool is being developed for usage by Argo Tooling Co. technicians. Each prototype will be tested by a panel of Argo technicians on various criteria. Argo technicians will be asked to rate the Beta Tool on a scale of 1 to 10 for each criteria. The scores will then be calculated to...
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