Quality Management in Business

Topics: Quality control, Management, Quality assurance Pages: 3 (418 words) Published: August 26, 2013
Assignment brief
QualificationHNDB

Unit number and titleUnit 32:Quality Management in Business

Start date27.05.2013

Deadline27.08.2013

Assessor nameMr Feizal Hussain

Assignment title
The Purpose of this assignment is to: LO1:1Understand the different approaches to quality management appropriate to commercial operations LO2: Understand the benefits of quality management in a business and services context LO3:Understand a range of quality controls and how service to the customer can be improved. LO4: Be able to apply the principles of quality management to improve the performance of an organisation

Scenario: You as a newly recruited quality officer in your organisation, you are requested by your manager to submit a full report about the 'state of health' of the existing quality management systems of the organisation and to propose modifications or new systems that could improve overall quality of the business.

Task 1 Describe the different approaches applied by the organisation to manage quality. You have to give definitions of quality and illustrate the process of inspection and assurance and explain the different methods used.(Assessment criteria:1.1-1.4), Grading criteria M1,M2) EvidenceBOOKS AND QUALITY MANUAL OF THE ORGANISATION

Task 2Discuss the benefits the organisation is having by the existing quality systems in place. Discuss customer satisfaction and explain the meaning of continuous improvement. (Assessment criteria:2.1-2.4), Grading criteria M3)

Evidence
BOOKS AND MANAGEMENT STRATEGY ABOUT QUALITY AND CUSTOMER SATISFACTION Task 3
Describe the methods used for quality control and measurement in the organisation You can descride about surveys used or any kind of complaints handling put in place to...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Quality Management in Business Essay
  • Management of Quality Essay
  • Business management Essay
  • Essay on Business Management
  • Essay about MANAGEMENT OF BUSINESS
  • business management Essay
  • Essay about business management
  • Risk and Quality Management Assessment Essay

Become a StudyMode Member

Sign Up - It's Free