The term quality management has a specific meaning within many business sectors. This specific definition, which does not aim to assure 'good quality' by the more general definition, but rather to ensure that an organization or product is consistent, can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. Definition of 'Quality Management'
The act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, as well as quality control and quality improvement. It is also referred to as total quality management (TQM).
Quality Management, in Brief
by Leland R. Beaumont, Principal, Simply Quality® Consultancy The term quality management refers to the approach an organization takes toward ensuring customer requirements are met. That approach may be non existent, nascent, evolving, chaotic, or it may be systematic and mature. ISO 9001:2000 is an international standard providing requirements for quality management systems. Currently more than 100 countries have adopted ISO 9001 as a national standard. Organizations that have suitably demonstrated compliance with the requirements of the standard can register a certificate recognizing the scope and compliance of their quality management system. Benefits
A suitably designed, deployed, and maintained quality management system can provide a number of benefits to customers, suppliers, members, and managers of the organization. When customers purchase a product or service from an organization that is registered to the ISO 9001 standard, they have important assurances that the quality of what they receive will be as they expect. Registered companies have had dramatic reductions in customer complaints, significant reductions in operating costs, and increased demand for their products and services. Other benefits can include better working conditions, increased market share, and increased profits attained by reducing defects, rework, delays, and waste.
The 14-page long standard itself establishes the full requirements that need to be met by a compliant quality management system. Salient requirements include: 1. Establishing the scope and application of the quality management system. 2. Referencing the relevant standards.
3. Defining terms used in the quality management system.
4. Establishing a Documented Quality Management System, including: a. Identifying and defining key processes.
b. A written quality manual describing the overall quality management system.
c. Procedures for controlling documents and records.
5. Management Responsibilities, including:
a. Communicating management’s commitment to quality.
b. Establishing and maintaining customer focus.
c. Establishing and communicating a quality policy.
d. Establishing quantitative quality objectives.
e. Defining and communicating responsibility and authority.
f. Appointing a management representative to ensure effective operation of the quality management system.
g. Holding periodic management review meetings to ensure the on-going suitability of the system.
6. Managing Resources, including:
a. Providing adequate resources.© 2007 by Leland R. Beaumont 2 SimplyQuality.org b. Managing human resources, including establishing adequate competency, awareness, and training of personnel.
c. Maintaining an adequate infrastructure and work environment. 7. Managing Product Realization, including:
a. Planning product realization
b. Determining product requirements, reviewing those requirements, and communicating with customers.
c. Establishing a planned and managed design and...
References: Engineering Study, 1986
ISO 9001:2008, “Quality management
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