Quality Improvement Plan

As CEO of Gunn’s Medical center I would use all the data collected to implement a plan to have continuous improvement in patient satisfaction. The necessity for quality and safety improvement initiatives permeates health care (Hughes, 2008). Quality health care is defined as “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge. Patient satisfaction is not a clearly defined concept, although it is identified as an important quality outcome indicator to measure success of the services delivery system(Al-Abri, & Al-Balushi, 2014). Patient evaluation of care is important to provide opportunity for improvement such as strategic
Furthermore, it is agreed that a patient satisfaction questionnaire is considered to be a significant quality improvement tool; therefore, detailed description of the different questionnaires that have been used to assess patient satisfaction surveys will be discussed extensively in a separate study. Finally, this review of various elements of patient satisfaction ranging from its measurement, predictors for improving overall patient satisfaction and impact of collecting patient information to build up strategic quality improvement plans and initiatives has shed light on the magnitude of the subject. It thus provides the opportunity for organization managers and policy makers to yield a better understanding of patient views and perceptions, and the extent of their involvement in improving the quality of care and services (Al-Abri, & Al-Balushi, 2014). Furthermore, mangers implement effective change by unfreezing old behaviors, introducing new ones, and re-freezing them for better