With quality playing a large role to gain the competitive edge over its competition, it’s no question as to why it’s important to study the history of the quality movement in project management. It is essential for a project team to produce a high quality product and to have high standards of quality when completing the assigned projects. An organization may think their product is top notch but if the customer is not happy with the result or disagrees with the level of quality in a product the company will lose money. This is the reason why all companies and organizations must focus more of their resources on quality.
Although the quality movement has had many notable contributors, the three most influential are W. Edwards Deming, Joseph M. Juran, and Phillip B. Crosby. (Kerzner, 2009, p. 877). All three men believed project quality success started with the personnel in management roles. If a manager didn’t care or wasn’t paying attention to their employees, the quality of the products they provided would decrease and the outcome would be poor. Managers need to provide their employees with every available resource to be successful in creating a quality product. This includes