American Intercontinental University
Unit 1 Individual Project
BUS310-1003A-03 International Legal and Ethical Issues in Business June 13, 2010
I will be addressing the issue of potential defective products to the company’s new Chief Executive Officer, directors, and managers as well as discussing the ways to approach this specific problem. Within the speech I will be explaining ways to further stop the selling of defective products to customers.
Many companies’ products are not entirely perfect or can at times, sometimes become defective throughout its shelf life. Throughout steady research per product, the company may later come across a problem within their existing products and must find a way around the defect or they will have to pull it from the shelf and discontinue selling the product. If the defect is minor and can be fixed with little profit loss then sometimes it is a better option to choose by fixing the problem rather than discontinuing the product and finding a newer product to replace the existing product. Body
To present such a matter as a known/potential defective product within the company to my Chief Executive Officer, directors, and managers; I would strategically plan the right time and organize a meeting to discuss the situation and send out prior emails stating that an important meeting must be held at a chosen time and date. I then would analyze and lay out for all my superiors the options we had available to us. Weighing out what can be done and what cannot be done for the specific defective or potentially defective product. As for notifying the customers; letters and emails of apology would be sent out instructing them to return the product and get a refund and apologizing for the inconvenience. Also stating the problem would be fixed as soon as possible and the company will do whatever they can to get the problem taken care of and have an alternate product on the shelf as soon...
References: Wisegeek.com. (2010) What is Quality Control? Retrieved on June 13, 2010 from
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