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QS ROLES 2

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QS ROLES 2
MANAGING COST, CONTRACTS, COMMUNICATION AND CLAIMS:
A QUANTITY SURVEYING PERSPECTIVE ON FUTURE
OPPORTUNITIES
JJP (Basie) Verster1
1. University of the Free State, Bloemfontein, South Africa
ABSTRACT
In future, the pro-active and effective management of cost, contracts, communication and claims - the four Cs - will consistently become more important to developers and facilitators involved in physical structures and property.
The quantity surveyor and cost engineer should understand the challenges and opportunities presented by the needs of clients in relation to cost, contracts, communication and claims and perhaps focus their development on the important links between these functions.
Changes and developments in the industry and market will also influence the way in which these functions are managed. For those professionals who deliver these services to the industry, the focus should be on client satisfaction and a positive experience for all concerned.
Establishing a link and effectively managing the process to ensure success should be the primary aim of the manager. This should be done in close partnership with all functionaries, engaged in the process.
Planning, controlling and co-ordinating budgets and cost plans, as well as communicating results will limit claims and facilitate the processes of contract management. The contract should also facilitate partnerships and the system should be aimed at satisfying needs, seeking opportunity and pursuing growth.
The arguments above are currently the object of this research, and the results are outlined in this paper.
Key words: Cost, contracts, communication, claims
1.

INTRODUCTION

This paper deals with the importance and the role of costs, contract s, communication and claims, as well as the influence of procedures related to the latter elements , in cost management, project management and quantity surveying.
The management of the elements will be discussed in respect of the following:
§

Goals: The main aims and



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