QCF 5 501
Unit 501 – use and develop systems that promote communication
Learning outcome 1. Be able to address the range of communication requirements in own role.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
Individuals who have communication problems need support to enable them to express themselves effectively. Therefore it is vitally important in a managerial or senior role to both be aware of the individuals preferred method of communication and also to support this method effectively. Communication is a basic human right highlighted in the human rights act 1998 where it states that all individuals have the right to ‘freedom of expression’ therefore it is each person’s right to communicate their needs and preferences using their chosen method. If an individual were unable to communicate effectively or were denied the support to do so then they would essentially be denied their freedom of expression and would be withholding a basic human need and right.
In residential child care there are a number of groups of people which communication may present challenges. Although they are presented as groups for the purpose of this learning outcome, each person should be treated as an individual and their communication needs assessed and addressed accordingly. As communication is a reciprocal process around 80% of communication is non-verbal which includes facial expression, posture and eye contact as well as the spoken word.
Autism
Individuals with autism have communication disorders which can make it difficult to communicate and interact with their environment. For example echolalia, which is repeating words spoken to them without knowing or understanding them, using phrases out of context and misreading others non-verbal cues. Also, lack of eye contact and limited ability to initiate and sustain interactions due to a limited concentration span.
Learning disabilities
A vast percentage of individuals with a
Learning outcome 1. Be able to address the range of communication requirements in own role.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
Individuals who have communication problems need support to enable them to express themselves effectively. Therefore it is vitally important in a managerial or senior role to both be aware of the individuals preferred method of communication and also to support this method effectively. Communication is a basic human right highlighted in the human rights act 1998 where it states that all individuals have the right to ‘freedom of expression’ therefore it is each person’s right to communicate their needs and preferences using their chosen method. If an individual were unable to communicate effectively or were denied the support to do so then they would essentially be denied their freedom of expression and would be withholding a basic human need and right.
In residential child care there are a number of groups of people which communication may present challenges. Although they are presented as groups for the purpose of this learning outcome, each person should be treated as an individual and their communication needs assessed and addressed accordingly. As communication is a reciprocal process around 80% of communication is non-verbal which includes facial expression, posture and eye contact as well as the spoken word.
Autism
Individuals with autism have communication disorders which can make it difficult to communicate and interact with their environment. For example echolalia, which is repeating words spoken to them without knowing or understanding them, using phrases out of context and misreading others non-verbal cues. Also, lack of eye contact and limited ability to initiate and sustain interactions due to a limited concentration span.
Learning disabilities
A vast percentage of individuals with a